Francophone Support Worker

People, Place, Prosperity

Working within our Strategic Plan, Cambridge Connected, and committing to our values of Integrity, Respect, Inclusiveness and Service, the successful candidate will work together to help the City of Cambridge achieve our vision: A place for people to prosper – alive with opportunity.

Job Profile

As the French Language Services staff lead, the Francophone Support Worker serves an older adult population under the direction of the Community Support Services Coordinator and works in partnership with members of the Day Program, Friendly Visiting and Recreation staff teams to provide social recreational programs and system navigation supports to adult members of the Francophone community living in Cambridge and within Waterloo Region and Wellington County

What you will be doing

• Provide programs and services in French and English.
• Research, develop, plan and deliver current and new innovative social recreational programs in French and English.
• Support Francophone community members and non-French speaking staff and participants to engage and interact with one another.
• Provide information and assist Francophone residents and their caregivers to learn about and connect with the variety of City and other community based programs and services available to them in both French and English.
• Travel across Waterloo Region and Wellington County to meet Francophone members in community settings and their homes.
• Liaises and networks with other Francophone service providers and staff, key groups and partners within the Francophone community to identify service needs, gaps and look for unique ways to expand and address them on an individual client basis and as a community as a whole.
• Collaborates with Programmers and other program staff to plan programs and activities to meet the physical, psychological, social, spiritual and unique cultural needs of Francophone clients.
• Assist with the recruitment, interviewing, screening, mentoring, and assessment of Francophone students, and volunteers in the Day Programs and Without Walls project.
• Purchase supplies, organizes, prepares and leads or demonstrates activities, baking/cooking, games, music and art and craft programs.
• Maintain a safe and clean work area, including the set up and cleaning of tables, chairs and audio visual equipment and program supplies.
• Lead exercise classes in both French & English.
• Assist clients to participate in aqua fit classes as avaliable.
• Conduct and document assessments, care and service plans
• Observe, assess, record and report changes in client behaviour and health. Inform family members, caregivers and Care Coordinators of changing needs and circumstances of Francophone clients attending programs and social activities.
• Assist with the plating, preparation and serving of meals, and snacks.
• Provide toileting assistance including personal care or hygiene and feeding assistance as required by participants which maintains their dignity as required by participants.
• Use specialized training techniques such as Gentle Persuasive Approach, PIECES, and U First when working with individuals with cognitive and developmental challenges.
• Assist with medical or other emergencies to ensure the safety of participants in the programs.

Education

College diploma in recreation/leisure or activation studies; or gerontology; or other equivalent field of study offering training in care coordination or quality of life planning with a certificate in recreation programming/ therapy or gerontology.
French-language competency equivalent to a Secondary School ( Grade 12) French Language School Board diploma or French Language testing equivalent to DELF Level B2 or higher.

Language

Bilingual in English and French. Must be fluent in spoken, written & comprehension.

Experience and Knowledge

One to Two years of experience planning and implementing a variety of social and recreational activities for frail older adults and/or adults with cognitive or developmental disabilities in a French or English language environment. One to two years experience assisting individuals and families to navigate, find and connect with services and programs and to plan an improved quality of life for both the older adult client and their caregivers. Experience working with individuals living with dementia, cognitive, or development challenges in a community based setting is an asset. Experience interviewing, screening, and directing students and volunteers to support older adults in social recreational programs is an asset.

Able to perform the physical demands associated with this position.

A proven track record of being accountable for multiple deliverables, reporting, and high- quality performance.

Outstanding focus to safety and ethical standards.

Ability to build and maintain customer satisfaction at all times.

Independent problem solving abilities and able to recognize when support from peers and supervisors is needed.

Use of personal vehicle for work related travel.

We will ask you for these items if you are hired

Confirmation that you are physically able to perform the essential duties of the position, as assessed through our third party provider, prior to commencement in the position.Current and valid Police Vulnerable Sector Check to be provided prior to commencement in this position.Proof of your current and valid certificate(s) and/or educational qualifications.Valid G driver's license.Supervisor Health and Safety Awareness Training Certificate from the Ministry of Labour (may be obtained post offer)

Your compensation

This CUPE Inside Worker union position is classified at Grade 6, with a current hourly rate of $37.56 to $39.94. A comprehensive benefits package including medical, dental and participation in the Ontario Municipal Employees Retirement System (OMERS) are included.”

Hours of work

The position offers a total of 27 hours per week with the option for additional shifts as back up for the permanent part time Day Program Assistants. Shifts (3 or 4 per week) will be scheduled between 8:30 a.m. & 4:30 p.m., Monday to Saturday.

Advertisement expiration date

Interested candidates should apply at . This posting will close on May 29, 2026.

Accommodation needs and protection of privacy

The City of Cambridge recognizes and appreciates diversity and inclusion enhances our public value commitment.

We strive to create an accessible and inclusive experience and encourage all qualified people to apply, including and especially people from equity-deserving groups. Qualified applicants will receive consideration for employment with honour and respect toward their individual dimensions of diversity.

We strive to remove barriers that may prevent qualified applicants from fully participating in the recruitment and selection process. Accommodation in accordance with the Ontario Human Rights Code and other applicable legislation is available throughout all stages of the recruitment and selection process. Contact to make your needs known in advance.

For more information on our Employment Equity, please read our full .

Personal information collected in relation to the recruitment process is collected under the authority outlined in the Municipal Freedom of Information and Protection of Privacy Act and used solely to determine eligibility for employment with the City of Cambridge only.