Specialist I, Special Accounts (18-Month Contract)

Your Role in Supporting Our Members:

As a Specialist I, Special Accounts, you will play a key role in supporting members who are navigating financial challenges by administering incoming documentation, assessing unique circumstances, and providing trusted, solutions‑focused advice. You will leverage your subject matter expertise and strong analytical skills to identify risks, propose creative resolutions, and guide members through steps that help stabilize their financial wellbeing while protecting Vancity’s interests. We’re looking for a resourceful, tech‑savvy relationship builder who thrives in a fast‑paced environment and enjoys delivering exceptional member service.

This is a Full-time, Temporary role based at the Vancity head office and will report directly to the Team Manager, Special Accounts. While this position provides a hybrid work arrangement, you will be expected to be on-site for events and business demands.

How You'll Make an Impact:

• Administering and processing all incoming communication and correspondence received by Special Accounts, Third Party Demands and Write-offs
• Responding to inquiries related to Credit Bureau updates, Retail Service requests, Special Accounts Estates, and documentation related to Bankruptcies/Consumer Proposals, Credit Counselling, Third Party notices, invoices, and estates
• Providing guidance and support to retail members and internal/external stakeholders
• Completing Third Party Demands and executing write-offs for retail and business loans while maintaining accurate reporting records
• Supporting Small Balance Collections for Lines of Credit, Personal Loans, Chargebacks, and Overdrafts
• Investigating member circumstances to detect anomalies, resolve discrepancies, and assess risk
• Coordinating with cross-functional teams to advance member solutions and maintain compliance with internal processes
• Maintaining accurate records, documentation, and data integrity across systems
  
  

What You’ll Bring to the Team:

• Post-secondary education, diploma, or certificate in Business Administration or a related field
• Demonstrated experience supporting clients in complex or sensitive situations
• Strong analytical and investigative skills with the ability to interpret documents such as proposals, demands, and reports
• Proficiency with digital tools, systems, and documentation management
• Strong communication and interpersonal skills with the ability to build trust and maintain professionalism in challenging situations
  
  

Extra Skills That Set You Apart:

• Completion of trusted advisor or trusted enabler training
• Experience working with internal and external stakeholders across multiple levels of an organization
• Prior exposure to estates, bankruptcies, proposals, or credit bureau processes
  
  

You’ll Thrive Here If You Are:

• Resourceful - You understand and utilize the network of resources available to you and can independently formulate appropriate solutions for your members
• Tech-savvy - People often say you're a quick learner and great with technology & systems
• A strong relationship builder - You find it easy to get to know others and build trust
• Ready for a challenge - You have a positive attitude and are able to work in a fast-paced changing environment
• Analytical - You can review information, detect anomalies, investigate and resolve discrepancies.

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

What You’ll Earn:

The salary band for this role is CG1 Level AP. The base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

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