Senior Account Executive (Vancouver)

Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.

As a Senior Account Executive, you will be an integral part of a collaborative team focused on delivering seamless services and programs to our clients and customers. If you are looking for a company that is constantly moving forward in pursuit of successful outcomes, get ready to love it here!

What you’ll be doing:

• Maintain and update the Account Plan, ensuring accuracy in customer data (opportunities, risks, relationships, etc.)
• Work with corporate customers to develop annual program plans and participate in customer meetings and wellness committees
• Provide consultations on psychological health, wellness, and employee issues to HR departments, wellness committees, and leadership teams
• Develop and implement strategies to meet customer objectives and utilization targets
• Manage customer expectations, provide resolutions, and oversee quality assurance and education processes
• Handle contract documentation, renewals, and retenders to ensure timely and profitable outcomes
• Analyze customer data and create custom reports, highlighting trends, outcomes, and opportunities
• Achieve annual retention and growth targets through upsell, cross-sell, and renewal/retender strategies
• Identify upsell and cross-sell opportunities, leveraging knowledge of customer needs and Homewood’s service offerings
• Support Business Development and Sales teams on RFPs and other growth initiatives
• Maintain accurate records in Salesforce CRM and ensure alignment with account and engagement plans
• Prepare and participate in customer meetings, conducting internal prep meetings and gathering necessary materials
• Collaborate with internal teams to ensure seamless service delivery and address customer needs effectively

What we’re looking for:

• 2-year diploma in Marketing, Business Administration, HR or other relevant discipline
• 2-4 years’ experience in a professional business to business sales and/or account management environment
• Ability to apply critical, analytical thinking and creativity when developing customer-focused solutions
• Excellent verbal, listening and written communication skills in English; French skills an asset
• Strong business acumen and unbridled curiosity
• Strong customer service, problem solving and negotiating skills
• Excellent organizational skills and a strong attention to detail
• Excellent presentation and meeting facilitation skills
• Ability to work independently as well as contribute to team objectives
• Proficient with Microsoft Office, and CRM software (Salesforce)
• Valid driver’s license, access to vehicle, and the ability to travel

Homewood Health promotes a fair and competitive compensation model. Pay rates are tailored to reflect differences in operating environments and job requirements. Compensation is influenced by many factors including compensation principles or approach for a role or job function, organizational tenure, experience, qualifications or premium skills, external competitiveness, internal comparability, geography and work performance. Pay range for this position is 80,000 - 90,000 annually .

Why work with us

Homewood Health is Canada’s largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration and innovation. Our people make a difference!

As an equal opportunity employer, Homewood Health is committed to employment accessibility, diversity, equity and inclusion. For this reason, we encourage applications from members of equity-seeking groups including women, racialized and indigenous communities, persons with disabilities, and persons of all sexual orientations and gender identities/expressions.

Join us at Homewood Health and be part of a diverse team helping Canadians live healthier, more productive and fulfilling lives.

This job posting is for an existing vacant position within the organization.