Manager, Software Delivery - Flight Operations

Why WestJet:

Every WestJet journey has the potential to enrich lives; a career with us is no exception.

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

Join us, this is where your career story takes off.

Overview of the role:

Reporting to the Director of IT Airline Operations Software Delivery, the Manager of Flight Operations Software Delivery is a full-time role responsible for the continuous delivery and safe operation of custom-developed software solutions that enable our Pilots and Cabin Crew team members.

This role will lead a cross-functional team of Software Developers & Quality Assurance Analysts that build and maintain mission critical, flight impacting, native enterprise iOS applications, JavaScript web applications, and .NET Framework backend APIs.

Success in this role will require close partnership with Product Management who will focus on answering the ‘What? & Why?’ of our Product visions, in turn the Manager of Flight Operations Software Delivery will be expected to lead the ‘How?’ and to collaborate with Product and Project Managers to establish the picture of ‘When?’.

Key Responsibilities & Duties:

• SDLC - Responsible for leading the application software development lifecycle and delivery management of products and improvement iterations from conception to launch and beyond.
• Strategic Planning - Collaborating with business leadership & stakeholders, product management and operations teams to establish and manage to delivery plans.
• Enablement - Work cross-functionally across the WestJet Technology department to engage with governance and enablement teams to ensure that solutions follow approved and secure acceleration patterns and processes.
• People Leadership - Responsible for the day-to-day leadership of a team of individual contributors, including career development plans, performance management, and maintaining a view of capacity management to understand efforts against; Project deliveries, Product Enhancements, or Operational sustainment needs.
• Operating Health - Establish and report on OKRs and KPIs for the implemented solutions to drive efficient, predictable, and transparent output and value for our organization.
• Technology Thought-Leadership - Provide holistic technical expertise and leadership of the technology platform(s) and solution(s), with a focus on enterprise scalability, reliability, performance, security, and quality.
• Planning - Lead teams through solutioning, work decomposition, and implementation planning, plus identify up/downstream dependencies within enterprise-wide multi system initiatives.

Experience and Qualifications:

• 7+ years of in-depth experience working within all phases of software development supported by a bachelor's degree or relevant years of experience.
• Proven ability to effectively lead Development Teams and coach Developers, Contractors, and Vendor Teams in design, application architecture, development, and high-coverage unit and automation testing best practices.
• Proven ability to provide accurate estimates for development activities as part of larger Project or Product initiatives.
• Sound, practical understanding of multiple delivery models; Projects & Programs, iterative agile processes (Scrum, Kanban).
• Hands-on experience with enterprise-grade web & backend development in a range or languages and frameworks (Vue.js, .NET Framework, Java EE, Node.js).
• Experience building and deploying within cloud-native environments, with exposure to or experience with containerisation (Docker, Kubernetes etc.) beneficial.
• Hands on experience managing either publicly or enterprise distributed native iOS applications developed within Xcode in Swift.
• An understanding of and experience working within an ITIL operational framework
• Proven ability to plan and prioritise work in a fast-paced operationally critical environment in which priorities may shift frequently, while highlighting risks and trade-offs to inform accurate decision making.
• Ability to build strong business relationships with multiple stakeholders (collaborators, consumers).
• Strong customer focus coupled with excellent written, verbal communication and presentations skills, distilling complex technology-centric topics down for broad understanding.
• Previous team leadership experience.
• The ability to work independently and maintain context of multiple project deliveries simultaneously.

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs