Customer Service Agent

Description

:

SUMMARY

Reporting to the Assistant Director – Client Services, this 6 month temporary position will support clients in the follow-up of current files and actively participates in the smooth running of operations with a view to making contractual amendments as soon as possible.

Vacancy: 1 Temporary

Salary Range: $53,590-$66987 This represents the expected hiring range and may not represent the full pay range for the position. The salary offered may be higher than the posted range depending on several factors such as relevant skills, qualifications, and experience.

Responsibilities:

• Receive customer inquiries (by phone or email), analyze the nature of requests and provide appropriate information

• Communicate with internal stakeholders (claims analysts, contract administration advisor) to find optimal solutions to the issues raised

• Analyze and approve/deny requests for extensions of deadlines, reimbursement of expenses or other exceptions in accordance with established standards

• Follow up on incomplete files with clients and advisors

• Suggest new work methods to improve the efficiency of operations (productivity, quality and service times) as well as the customer experience

• Actively participate in the smooth running of operations to meet service deadlines

Qualifications:

• Diploma/Certificate in administration or other related discipline

• 2 to 3 years of relevant experience in customer service

• LOMA 280, LOMA 290 and LOMA 301 or ALMI title (an asset)

• Bilingualism (English and French) an asset

• Knowledge of life, universal life and accident and sickness insurance products (an asset)

Skills:

• Communication skills, high customer focus

• Strong teamwork and problem-solving skills

• Versatility, organizational skills, initiative and analytical thinking

• Speed of execution and ability to manage multiple priorities

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