Field Service Technician

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This Position reports to:

Service Manager

ABB Smart Power is a global technology leader, with products and solutions that make power supplies smart, connected and protected. Its intelligent products and solutions make power more competitive by improving the energy efficiency, productivity, and reliability of almost any operation

The Field Service Engineer/Technologist will provide technical and business leadership to support customer’s power delivery needs.

The person will have a high level of technical and mechanical expertise regarding Critical Power products, be capable of planning, leading, and executing power delivery work with the highest level of safety & environmental compliance, understand business profitability, and develop great customer relationship.

The work model for the role is: Remote (On the jobsite)
This role is contributing to the Critical Power in Canada.

You will be mainly accountable for:

• Applying safety rules and safe practices, as well as environmental responsibilities during all service activities.

• Performing installations, maintenance, and repairs on equipment, ensuring optimal performance and customer satisfaction.

• Leading Health, Safety, and Environment (HSE) activities at customer sites and reporting unsafe practices and incidents to ensure a safe working environment.

• Identifying new service business opportunities in close cooperation with customers and ABB teams.

• Delivering high-quality technical support and service to our customers.

• Coaching technicians and engineers, and supervising complex site activities and developing, mentoring, and providing technical guidance to colleagues. Acting as a trainer when needed, for both team members and customers.

Qualifications:

• Engineer or Certified Electrical Technologist with Electrician certification, with 5 years + experience in a service organization

• This role requires strong hand-on power delivery service, technical and mechanical skill, leadership, business acumen and highly effective communication skills

• Test, commission, program, troubleshoot, repair, upgrade, retrofit and install Power Protection equipment like UPS, PDU and STS

• Using specific tools, do report for each customer visit by equipment to have the trackability

• Review and prepare MOP, preventive maintenance, etc.

• Monitor / follow-up the fleet using software tools like IUPS-Guards.

• Develop service work scope and assist with estimates for proposal activities

• Schedule and execute jobs on-time and on-budget, Plan, coordinate, lead and direct activities for self and team to maximize productivity, utilization, and profitability

• Identify and implement cost and process improvement and standardization to continuously improve cost productivity.

• Reach out to customers to grow service opportunities & suggest recommendations. Work closely with our sales team to maintain, develop and expend customer base

Why ABB?

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.

ABB may utilize Artificial Intelligence (AI)–enabled tools as part of its recruitment and selection processes. These tools are used solely to support and enhance decision-making; final hiring decisions are made by ABB recruitment professionals. ABB is committed to ensuring that all recruitment practices are conducted in a fair, transparent, and non-discriminatory manner, in compliance with applicable laws.

While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $89,400 and $131,120 annually. This position is a new role.

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Employment Equity & Inclusion Statement (Canada)

ABB values the dedication, commitment, and expertise of all our employees. As an Employment Equity Employer, we are committed to fostering an inclusive and diverse workplace. We actively support the principles of the Employment Equity Act and strive to build a workforce that reflects Canada’s diversity, including:

• Women

• Indigenous Peoples

• Members of visible minorities

• Persons with disabilities

ABB is committed to providing reasonable accommodations to applicants with disabilities. If you require accommodation during any stage of the recruitment process, we encourage you to let us know.