Housekeeping Supervisor

Company Description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge. where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

Job Description

We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Housekeeping Supervisor. As a Housekeeping Supervisor, your attention to detail will show the housekeeping team that you are committed to providing luxury Guest experiences.

What you will be doing:

Reporting to the Director, Housekeeping, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Supervising a large team of Room Attendants to achieve our high standards of cleanliness and luxury
• Inspect guest rooms, with a focus in providing unique and special moments for our guests
• Coaching Room Attendants throughout the daily operation, providing feedback to enhance quality of their work
• Follow departmental policies, procedures and service standards
• Lead and supervise the day-to-day operation of the department to ensure service standards are followed
• Handle guest concerns and react quickly
• Initiate and maintain effective communication within the housekeeping department and other departments
• Actively participate in daily briefing, daily warm up and department meetings
• Maintain linen closets throughout the property
• Assist in the training and supervision of housekeeping Colleagues
• Ensure Room Attendants are informed daily about priorities in their assigned section
• Consistently uphold a professional and well-groomed appearance in accordance with the company’s established grooming policy
• Follow and proactively promote all health and safety policies and initiatives
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Other duties as assigned

Qualifications

Your experience and skills include:

• Minimum 1 year experience in a housekeeping and/or room attendant in similar setting required
• Previous supervisory experience in a similar environment will be an asset, with a proven ability to provide professional, friendly and engaging service
• Excellent communication and organizational skills
• Strong interpersonal and problem-solving abilities
• Highly responsible and reliable, demonstrating initiative as required
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow colleagues as part of a team with minimal supervision
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Additional Information

Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,

• Starting pay rate: $23.38/hour
• Subsidized staff accommodation assistance provided
• One complimentary meal per shift in our staff cafeteria
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

About the Application Process: At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

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