Operations Manager

Who We Are

Join Fresh Prep — a dynamic leader revolutionizing how Canadians experience food through sustainable meal kit delivery. As one of Canada's fastest-growing companies and a certified B Corporation, we're committed to making it easier for people to eat well and live better.

We're proud to be recognized as a workplace where innovation meets impact. Our numerous accolades - including BC's Top Employers 2025, placement on The Globe and Mail's prestigious Canada's Top Growing Companies list and recognition as one of Deloitte’s Best Managed Companies - reflect our commitment to excellence in both customer experience and employee satisfaction. Our collaborative culture brings together passionate food lovers, sustainability champions, and tech innovators who are reshaping the future of food delivery.

Who You Are

You are a highly experienced, people-focused leader who excels in managing multiple operational teams in a fast-paced environment. You don't just manage from a desk—you are a visible, collaborative leader who is eager to roll up your sleeves, get onto the floor, and master our processes inside and out. You take immense pride in building high-performing teams, boosting morale, and actively cultivating the next generation of leaders.

• Hands-On Leader: Eager to dive into the daily workflow to truly understand the "how" and "why" of our operations, leading by example and stepping in to help whenever needed.

• Talent Architect: Passionate about building cohesive teams from the ground up, driving high engagement, and actively growing people into leadership roles.

• Empathic Communicator: Communicates clearly, builds deep trust, sets consistent expectations, and balances a results-oriented culture with genuine care for the team.

• Strategic Mentor: Empowers growth and career progression by developing and coaching people, avoiding micromanagement while maintaining high operational standards.

What You'll Be Doing

People Leadership & Mentorship

• Lead, inspire, and unite the Order Picking, Cleaning Facility, and Sanitation teams.

• Spend dedicated time on the floor to gain a deep, foundational understanding of our unique processes, helping to troubleshoot bottlenecks alongside your team.

• Actively mentor Supervisors and Lead Hands, mapping out clear career paths to grow them into future operational leaders.

• Drive tailored initiatives and workplace strategies to continuously improve employee engagement scores, team morale, and retention.

• Set clear roles, expectations, performance standards, and foster a healthy culture of mutual accountability.

Planning & KPI Performance

• Own production budgets and KPI performance, connecting floor-level data with high-level strategy.

• Set ambitious annual targets and drive year-over-year operational improvements.

• Oversee labour scheduling, material flow, line optimization, and proactive contingency planning.

Operational Compliance

• Ensure full compliance with food safety, GMPs, SOPs, and regulatory requirements.

• Lead incident investigations and implement robust corrective actions.

• Maintain high standards of cleanliness, workplace organization, and total audit readiness.

What We Are Looking For

• 3+ years of experience leading multiple departments with a proven track record of rolling up your sleeves to drive productivity, efficiency, and process improvement.

• 3+ years of experience with a demonstrable history of building teams, measurably increasing employee engagement, and successfully promoting/growing leaders from within.

• 3+ years of experience working closely with cross-functional teams across Purchasing, Production, Quality Assurance, and Human Resources.

• A strong desire to deeply learn technical and operational processes from the ground up.

• Lean Manufacturing and/or Six Sigma experience is a strong plus.

What You Can Expect

• Annual salary of $110,000 - $120,000, commensurate with experience.

• Work schedule of Friday to Tuesday, 8:00 AM to 4:00 PM, with flexibility as needed to support operational requirements.

• An energetic, inclusive workplace where your voice matters and your contributions drive real impact.

• Comprehensive health benefits package including medical, dental, vision, and life insurance after 90 days.

• Exclusive food perks that let you experience our amazing products.

• A culture that celebrates innovation, encourages professional development, and supports work-life balance.

• The opportunity to be part of a certified B-Corporation making a tangible difference in sustainable food systems.

Fresh Prep is an Equal Opportunity Employer (EOE) and prohibits discrimination of any kind. We value diversity at our company and at all job levels our goal is to be diverse, inclusive and representative of the communities we operate in. We endeavour to recruit, develop and retain the best talent from a diverse candidate pool and truly believe that diversity, equity and inclusion among our team members is vital to our success as a company. We trust that in applying for a role with us you value this as well!

At Fresh Prep, we work with a variety of ingredients, including common allergens like peanuts, tree nuts, and dairy. Whether you're in one of our corporate functions or within the production facility, you may be exposed to these ingredients. If you have concerns—especially around allergens or meat—please let us know during the hiring process.