Contact Centre Representative

About Our Client

Our client, located in Vaughan, is currently hiring a Contact Centre Representative to join their team for a long-term special project

You will be responsible for:

• Take customer calls and provide support for their inquiries
• Offer assistance to clients who may be having issues and pass them on to the correct departments as needed
• Call customers to offer new products or programs
• Review customer accounts and proactively reach out about upgrades or support issues
• Work with colleagues to provide better customer service across the organization
  

To be considered you will bring the following experience:

• 1+ years of experience in a Call Center environment
• Strong verbal and written communication skills for discussing topics with customers
• Active listening skills to determine customer needs and the best course of action
• Ability to be patient and friendly with all types of customers
• Flexibility and adaptability to work in a fast-paced environment
• Familiarity with computers and telephone etiquette
• Ability to troubleshoot issues and provide clear and concise directions to customers

AI may be used to support certain administrative aspects of our recruitment process. However, all applications and resumes are reviewed by qualified human reviewers, and all screening and hiring decisions are made solely by the hiring team.