People and Culture Generalist – Case Management – ARC’One

Department : People & Culture Reports to : Senior Manager, People & Culture Business Partnerships Location : New Westminster, BC Your opportunity at ARC’TERYX : As a People & Culture Generalist – Case Management you would support team members managing their claim through illness, recovery and return to work. You would provide disability benefits education and proactive case management focused on return to work. This role involves advising on case management to facilitate the rehabilitation of ill and / or injured employees by developing, implementing, and managing sick leave, early intervention strategies, third-party insurance claims, safe and durable return to work plans, stay at work plans, gradual return to work and medical accommodation plans in partnership with Health and Safety. The People & Culture Generalist – Case Management will work closely with employees, departmental supervisors, management and internal and external partners in the delivery of programs and services. You will partner with Health & Safety and the Benefits team in the application of thoughtful, intentional, and innovative people practices. Meet your future team : The People & Culture (P&C) team empowers all people to be their whole selves and provides support for talent strategies, best practices, engagement and the employee experience. You will work with a dedicated local P&C team at ARC’One which brings company-wide initiatives to reality and takes care of all aspects of P&C for the dedicated manufacturing and distribution employees.

If you were the People and Culture Generalist – Case Management now, here are some of the core activities you would be doing :

• Acts as a first point of contact during an employee’s medical absence and serves as a focal point for centralized communication on processes and requirements associated with their occupational and non-occupational illness and / or injury, and information on resources available during recovery. Responsible for outcome-focused case management plans, requesting regular updates from employees and maintaining accurate records.
• Create and maintain confidential Claims Management and Recovery at Work files for each case, and monitor their statuses for short-term disability, long term disability, ICBC and WorkSafe BC claims, along with any WCB reviews and appeals
• Interprets, reviews and assesses medical documentation, in collaboration Health & Safety, and relevant parties to ensure medical is clear, current, and credible.
• Collaborates with Health and Safety to support employees who are ill and / or injured, including but not limited to assisting in the design of modified / alternate work opportunities, or return to work plans to mitigate absences from work due to injury / illness.
• Reviews job demands / accommodation requests and works with Health & Safety to identify suitable work while adhering to the essential duties.
• Arranges for ergonomic evaluation in partnership with Health & Safety.
• Provides support, guidance and education to leaders during their employee’s medical absence and their return-to-work integration
• Provide accurate and timely information regarding cases to People Leaders, third-party insurers, and other internal relevant parties.
• Seeking to identify and solve the root cause of employee relations issues and foster a positive work environment, with the guidance and support of the People and Culture Business Partners prepare, compile and distribute various reports, files, statistics, dashboards, documents and lists.
• Maintain confidentiality, accuracy and integrity in the collection, processing, and maintenance of information in accordance with legislation
• Playing a key role in ensuring our systems, including Workday and other online portals, reflect accurate and up-to-date information
• Supporting the Business Partnership team with other administrative duties, projects and ad hoc requests as needed

Here are some of the things you could be working on in the future :

Are you our next People and Culture Generalist – Case Management?

80,000 - $100,000 a yearA reasonable estimate of the pay range is CAD$80,000 - CAD$100,000 at the time of this posting. Within the range, individual pay is determined by factors such as job-related skills, relevant experience, education and / or training. Please note that the range details above reflect the base pay only and does not include our competitive bonus program and benefits that we offer.  Equal Opportunity Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance. Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate. All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values. Leave it Better We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way. Join us in creating positive change in ourselves, our communities, and the world.  Live it. Get out there - the mountains make us better  Disruptive evolution. In pursuit of better. Always.  Commit. We set bold objectives and see them through.