network support technician

Education

• College / CEGEP

Work setting

• Information technology (IT) infrastructure

Tasks

• Coordinate access and use of computer networks
• Install software
• Load printer with paper and forms
• Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment
• Monitor the performance of computer systems and networks
• Evaluate and install computer hardware, networking software and operating system software
• Provide problem-solving services to network users
• Implement data, software and hardware security procedures
• Perform routine network start up and close down and maintain control records
• Perform data backups and disaster recovery operations
• Set up local area networks and connections to the Internet
• Implement network traffic and security monitoring software, and optimize server performance

Computer and technology knowledge

• Device drivers
• Networking software
• Networking hardware
• Networking security
• Internet
• Servers
• Word processing software
• Presentation software
• Communication software
• Business diagram software
• Information technology
• Mapping and data visualization software
• SharePoint
• Data analysis software
• MS Office
• MS Windows
• Spreadsheet
• Amazon Web Services (AWS)
• Firewall
• MS Active Directory

Specialization or experience

• Specialized environmental skills and knowledge

Security and safety

• Basic security clearance
• Criminal record check

Transportation / travel information

• Own transportation
• Own vehicle
• Willing to travel
• Valid driver's licence

Work conditions and physical capabilities

• Fast-paced environment
• Attention to detail
• Combination of sitting, standing, walking

Own tools / equipment

• Internet access
• Cellular phone

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Creativity
• Dedication

Screening questions

• Are you authorized to work in Canada?
• Do you have experience working in this field?
• Do you live near the job location?
• Do you meet the language requirements listed in the job posting?

Experience

• 3 years to less than 5 years

Employment terms options

• Day

Green job

• Involves duties and responsibilities that lead to positive environmental outcomes

Support for newcomers and refugees

• Participates in a government or community program or initiative that supports newcomers and / or refugees
• Supports newcomers and / or refugees with foreign credential recognition
• Does not require Canadian work experience