Role: Customer Engagement & Product Lead – Self-Care Program
Location: Toronto ON, Hybrid (4:1), occasional travel required
Reports To: VP Customer Experience & Marketing
Type: Full-time
Overview:
Lifemark is on a mission to redefine what it means to heal—placing patients at the centre of everything we do. As we expand our Self-Care Bundle Program, we are looking for a passionate and strategic Customer Engagement & Product Lead to champion the continued growth and evolution of this important initiative. This role is perfect for a compassionate, driven self-starter with experience in customer engagement, retail product strategy, and service innovation. You’ll be helping us design and deliver thoughtful in-clinic and online experiences that inspire confidence, promote recovery, and support patients throughout their entire care journey—from initial assessment to ongoing maintenance and prevention.
Key Responsibilities:
What We’re Looking For:
Why Join Us:
This is more than a product and retail programming role—it’s an opportunity to be a part of a movement toward more empowered, connected, and compassionate healthcare. If you’re passionate about human-centered design, inspired by meaningful patient outcomes, and ready to shape the future of care engagement, we’d love to meet you.
Inclusion
We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.
Accommodation
Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at
Customer Engagement & Product Lead - Self-Care Program • North York, ON, CA
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