Field Case Manager

Why choose Innomar Strategies

• “Remote-First” culture – flexible opportunities to work from home!
• Competitive Total Rewards Package:
  o Base salary + bonus programs
  o RRSP matching
  o Employee Share Purchase Plan
• Flexible benefits program (in effect on day one), including:
  o Healthcare Spending Account
  o Wellness Account – to focus on your nutrition, fitness, health and well-being
• Parental Leave Top Up, 24/7 Employee Assistance Program, and Virtual Healthcare
• Tuition Reimbursement + Employee Referral Programs
• Growth opportunities for career advancement
• Learning Programs, Leadership Training and Mentorship Programs to further your professional development
• Ability to make an impact in creating healthier futures
• We value diversity, equity and inclusion to foster a culture of belonging

PRIMARY DUTIES AND RESPONSIBILITIES:

Practice Management

• Customizes program elements to meet the needs of assigned prescribing physicians;
• Adherence to College of Nurses standards of nursing practices;
• Reviews patient status and assists the prescribing physician to complete patient enrolment, prepare Special Authorization (SA) petitions for public or private coverage by auditing patient charts, assessing previous therapies and tests in order to complete the SA;
• Proactively assesses programs and makes suggestions to enhance outcomes and quality of service;
• Completes all relevant reports (program specific reports, expenses, etc.) as per specified timelines and as per required standards.

Patient Support

• Welcomes each patient to the program and captures required patient information;
• Provides therapy guidelines to patients and physicians;
• Ensures patient services are coordinated and tracked, according to KPI’s, resulting in expedited access to therapy;
• Coordinates private and public coverage activity directly with insurers following program Standard Operating Procedures;
• Follow up with patient the outcome of reimbursement navigation;
• Provide information and navigate patient through financial assistance;
• Assist patient with pharmacy selection and coordinate drug delivery;
• Assist patient with coordination of therapy and ongoing patient monitoring;
• Reports Adverse Events / Severe Adverse Events following program Standard Operating Procedures.
• Identifies obstacles to obtaining coverage and channels this information to the Program Manager and/or Associate Program Manager.

Mentorship/Peer Support

• Assists in training and development of new FCM as needed
• Supports and assists peers through regular and ongoing communication.
• Develops and maintains a positive relationship with the Program Patient Support team.
• Provides timely patient and clinic information as needed, through specific means used by the program.

Client Interface

• Participates in scheduled KOL physician meetings with Sales Representatives;
• Develops strong working relationships with physicians and physician office staff, providing additional office support to ensure smooth maintenance of patients enrolled in the program as needed;
• Proactively provides assistance to resolve client issues with regards to assigned physicians;
• Attends scheduled Continuous Medical Education events and reports new activities;
• Provides in service presentation to KOL physicians in collaboration with the Sales Representatives on new program initiatives.
• Provide training to physicians and clinics on program and new initiatives approved by the client.
• Acts a liaison and provides ongoing feedback to the Patient Assistance Program based on observations in the field and feedback from customers as it pertains to quality of services, training, and other areas of importance.
• Ongoing maintenance of communication with Program Manager, physicians, physician office staff, client representatives, patients and nursing team as required;

Other

• Completes all relevant reports (time sheets, expenses, mileage, reports etc.) as per specified timelines and as per required standards.
• The Field Case Manager will also be assigned other duties and tasks as required from time to time.
• May be required to be on standby/ on call as part of this role.

What AmerisourceBergen offers

We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.

Schedule

Full time

Affiliated Companies:

Affiliated Companies: Innomar Strategies

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

COVID-19 Vaccine Policy

As of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an exemption/accommodation.