Program Support Assistant

Overview

Position : Program Support Assistant

Job Status : Permanent Full Time

Required Shifts : Days

Reports to : Program Manager

Hours of Work : 1.0 FTE

Hourly Rate : Union Grade 4 ($27.33 to $31.47)

Location : Belleville

Union / Non-Union : Union

Vacancy Type : Existing Vacancy

About Us

The Canadian Mental Health Association Hastings Prince Edward (CMHA HPE) provides a wide range of services andprograms to support individuals aged 16 and older in achieving their mental health and addiction recovery goals.Committed to promoting mental wellness and resilience, CMHA HPE offers crisis intervention, addiction services, andmental health support, ensuring everyone in the community has access to the resources they need to feel well. Byfostering inclusive and supportive environments, CMHA HPE empowers individuals to lead fulfilling and healthy lives.

Position Summary

The Program Support Assistant (“PSA”) provides administrative support to the assigned clinical program and to theProgram Manager. The PSA is responsible for facilitating the non-clinical operations of the assigned program, which mayinclude reception, scheduling, coordinating team meetings (distributing agendas and taking minutes), administering clientrecords, administering program referrals and correspondence, reviewing paperwork, monitoring inventory, purchasingsupplies, and liaising with team members, clients, and third-parties (i.e. contractors). The PSA may be assigned to workin-person at any of CMHA HPE’s office locations, providing on-site reception and office administration support to theassigned location(s). The PSA will be expected to provide back-up coverage at other CMHA HPE office locations fromtime-to-time. The PSA is a front-line service provider, and often the first point-of-contact for the general public and clientsarriving for in-person service, it is expected that the PSA will work in the reception area during regular business hours.

Minimum Qualifications & Experience

• Two-year college diploma in medical office administration or related field of study
• Two years’ experience in the administrative field, healthcare background preferred
• Current certification in First Aid and CPR
• Current certification in Non-violent Crisis Prevention
• Current certification in SafeTalk
• Mental Health First Aid or Applied Suicide Intervention Skills Training certification an asset
• Electronic Medical Records (EMR) experience, EMHWare experience preferred
• General knowledge of addiction and mental health topics and services
• Understanding of, and ability to use, medical terminology
• Knowledge and understanding of the Personal Health Information Protection Act (PHIPA)
• Ability to work independently as well as collaborate in a team
• Ability to retain information efficiently and perform in a professional and pleasant manner
• Excellent customer service skills with demonstrated ability to deal appropriately with difficult and sensitive situations and confidential information
• Excellent organization and prioritization skills, along with the ability to deal with numerous competing demands ina fast-paced environment while observing deadlines
• Ability to effectively communicate, verbally and in writing, with individuals internal and external to the agency including clients, caregivers, family members, allied professionals, colleagues and the general public
• Well-developed computer skills in the use of database, word processing, spreadsheet, and communication applications; MS Office preferred
• Must possess a valid Ontario Driver’s License, have regular access to a reliable vehicle and provide proof ofadequate vehicle insurance, as necessary for the position
• Required to provide a satisfactory criminal record check (CRC) with vulnerable sector screen prior to hire

Benefits & Perks

At the CMHA HPE, we prioritize the well-being and professional growth of our employees. We offer a comprehensivebenefits package that includes health, dental, and vision insurance, a generous paid time off policy, and an employer-matched pension plan through HOOPP. Our team members enjoy flexible work arrangements to support a healthy work-life balance, ongoing professional development opportunities, and access to wellness programs and resources.Additionally, we provide a supportive and inclusive work environment that values diversity and fosters a culture ofcollaboration and respect. Join us and be part of a community dedicated to making a meaningful impact on mental healthand well-being.

How to Apply

Please submit a resume and cover letter quoting competition number 2025-094 to careers@cmhahpe.ca.

Accessibility Statement

The Canadian Mental Health Association HPE is committed to creating an inclusive and accessible workplace for allemployees. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), we strive to ensure that ourrecruitment and hiring processes are barrier-free and provide accommodations for candidates with disabilities. If yourequire an accommodation at any stage of the recruitment process, please inform us and we will work with you to meetyour needs. We are dedicated to fostering an environment that respects and values the diversity of our team and thecommunities we serve.

Equity, Diversity, & Inclusion Statement

At CMHA HPE, weare committed to fostering an inclusive andequitableworkplace where diversity isvalued and celebrated.Wewelcome applicants fromindividuals ofhistorically underrepresented,disadvantaged, marginalized, and equity-deserving groups, including but not limited to Indigenouspeoples,racialized communities, persons with disabilities,visible minorities,members of the LGBTQ2S+ community,those who identify aswomen, and otherswho bring unique perspectives and experiences.

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