Operations Manager

Maple Towers | Maple Ridge, British Columbia, Canada | Full Time

The Opportunity

At Baptist Housing, every day is an opportunity for you to help our seniors experience life well in supportive communities. As a member of our team, you can experience a fulfilling career while working in a collaborative environment where support for you is prioritized. We’re looking for a service-oriented and community-driven Operations Manager to lead the operations of Maple Towers , a vibrant seniors supportive housing community in Maple Ridge.

About The Role

As the Operations Manager of Maple Towers, you’ll play a key leadership role in stewarding the day-to-day operations of the community. You’ll be responsible for overseeing resident engagement, facilities and maintenance, financial planning, and team leadership. This is a hands-on role for a people-first leader who is passionate about building relationships, solving problems, and creating a warm and supportive environment for seniors.

Key Responsibilities

• Lead all aspects of community operations, from budgeting to resident experience.
• Foster strong relationships with residents, families, team members, and community partners.
• Ensure a high standard of building maintenance, including regular inspections, minor repairs, and contractor oversight.
• Promote occupancy through effective resident engagement and communication.
• Provide administrative and reporting support, including occupancy and financial reporting.
• Oversee supplies, inventory, and service contracts.
• Support health and safety practices throughout the community.
• Respond to emergencies and provide after-hours support when needed.
• Act as a liaison with health and social service providers.
• Support the chaplaincy and volunteer programs in collaboration with other leaders.
• Maintain a welcoming, inclusive, and values-driven environment for all.

Requirements

About You

You are a compassionate, faith-driven leader who thrives in relationship-rich environments and brings a strong sense of purpose to your work. As a multitasker, you effectively balance operational demands with meaningful engagement, demonstrating resilience and initiative in the face of daily challenges. You lead with empathy and servant leadership, inspiring and supporting your team while creating a warm and welcoming home for residents.

You bring strength in the following areas :

We offer a competitive compensation package, featuring an annual salary range between $65,000 to $70,000. Your comprehensive benefits include employer-paid extended health and dental coverage, along with a generous four weeks of vacation. Additionally, we provide RRSP matching contributions and support for your ongoing professional development.

Why Work at Baptist Housing?

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