Senior Manager, IT

Job Description

Job Description

Founded in 2012, H2O.ai is on a mission to democratize AI. As the world’s leading agentic AI company, H2O.ai converges Generative and Predictive AI to help enterprises and public sector agencies develop purpose-built GenAI applications on their private data. With a focus on Sovereign AI—secure, compliant, and infrastructure-flexible deployments—H2O.ai delivers solutions that align with the highest standards of data privacy and control.

Our open-source technology is trusted by over 20,000 organizations worldwide, including more than half of the Fortune 500. H2O.ai powers AI transformation for companies like AT&T, Commonwealth Bank of Australia, Chipotle, Workday, Progressive Insurance, and NIH.

H2O.ai partners include NVIDIA, Dell Technologies, Deloitte, Ernst & Young (EY), Snowflake, AWS, Google Cloud Platform (GCP), VAST Data and MinIO. H2O.ai’s AI for Good program supports nonprofit groups, foundations, and communities in advancing education, healthcare, and environmental conservation. With a vibrant community of 2 million data scientists worldwide, H2O.ai aims to co-create valuable AI applications for all users.

H2O.ai has raised $256 million from investors, including Commonwealth Bank, NVIDIA, Goldman Sachs, Wells Fargo, Capital One, Nexus Ventures and New York Life.

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About This Opportunity

We are seeking an experienced Senior IT Manager / Director with expertise in ERP administration, specifically SAP S / 4HANA, to lead our IT organization in developing, implementing, and maintaining our technology strategy. The successful candidate will be responsible for overseeing the IT infrastructure, ensuring the security and compliance of our systems, managing vendor relationships, and providing exceptional support to our users. This is a senior leadership role that requires strong technical expertise, strategic thinking, and excellent communication skills.

This is an office-based position located in Ottawa, Ontario.

What You Will Do

IT Strategy & Roadmap :

• Develop and maintain the IT strategy and roadmap, aligning with the organization's goals and objectives
• Stay up-to-date with industry trends and emerging technologies, making recommendations for future IT investments

Vendor Management :

Security & Compliance :

Network & Infrastructure :

Budgeting & Asset Lifecycle Management :

Escalation & Support :

Documentation & Process Improvement :

Ticket Allocation & Helpdesk :

ERP Administration (SAP S / 4HANA) :

SAP S / 4HANA Technical Skills :

Device Management :

User Account Management :

Training & Awareness :

IT Asset Inventory :

What We Are Looking For

How to Stand Out From the Crowd

Why H2O.ai?

H2O.ai is committed to creating a diverse and inclusive culture. All qualified applicants will receive consideration for employment without regard to their race, ethnicity, religion, gender, sexual orientation, age, disability status or any other legally protected basis.

H2O.ai is an innovative AI cloud platform company, leading the mission to democratize AI for everyone. Thousands of organizations from all over the world have used our cutting-edge technology across a variety of industries. We’ve made it easy for people at all levels to generate breakthrough solutions to complex business problems and advance the discovery of new ideas and revenue streams. We push the boundaries of what is possible with artificial intelligence.

H2O.ai employs the world’s top Kaggle Grandmasters, the community of best-in-the-world machine learning practitioners and data scientists. A strong AI for Good ethos and responsible AI drive the company’s purpose.

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