Customer Service / Tech Support Rep (Bilingual : English / French) – On-Site

Customer Service / Tech Support Rep (Bilingual : English / French) – On-Site page is loaded## Customer Service / Tech Support Rep (Bilingual : English / French) – On-Sitelocations : CAN, Belleville, ONtime type : Full timeposted on : Posted 2 Days Agojob requisition id : R1694832Job Title : Customer Service / Tech Support Rep (Bilingual : English / French) – On-SiteJob DescriptionCustomer Service / Tech Support Rep responds to basic to complex inquiries of a technical nature including hardware / software, or other designated client products. This role is responsible for delivering exceptional customer service and / or technical support by resolving routine inquiries and issues related to client products and services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to applyTitle : Customer Service / Tech Support RepLocation : Belleville, ON

• A NEW CAREER POWERED BY YOU
• World's Best Workplaces
• ,” “
• Best Company Culture
• ,” and “
• Best Companies for Career Growth
• As a Customer Service / Tech Support Rep, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.
• CAREER GROWTH AND PERSONAL DEVELOPMENT
• This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers andleaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership
• WHAT YOU WILL DO IN THIS ROLE
• As a Customer Service / Tech Support Rep, you’ll :
• Bilingual - ability to write and speak both English and French
• Assisting external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problem in English and French.
• Troubleshooting basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products.
• Greeting customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Listening attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• You will provide exceptional customer service to small businesses with their financial program. Provide Cross or Base-Up Sales when appropriate.
• Deliver expert customer experiences…with a smile.
• YOUR QUALIFICATIONS
• Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Technical Support Representative role include :
• Must have relevant technical support experience with hardware, software, networking, data storage, troubleshooting, repair, etc., one year or more preferred
• Must be 18 years of age or older
• Must have a high school diploma or GED
• Must have at least one year customer service experience
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Ability to effectively communicate, both written and verbally
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Able to rotate shifts, as needed
• WHAT’S IN IT FOR YOU
• One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with :
• The base salary range for this position is $25.00 / hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis
• Paid training (12 days of classroom product training) and performance-based incentives
• Lucrative employee referral bonus opportunities
• Hours of Operation Mon-Fri 9am-9pm EST
• Wage $25.00 / hr
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• REIMAGINE THE BEST VERSION OF YOU!
• If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”
• We accept applications for this position on an ongoing basis.
• Location : CAN, Belleville, ONLanguage Requirements : Time Type : Full time
• If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the
• Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.#
• Mission :
• ### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.#
• Company Overview :
• ### We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO / AA / M / F / Vet / Disability Employer.

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