help desk analyst - systems

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Computer support specialist

Work setting

• Help desk
• Hospital / health care establishment / health institution

Tasks

• Respond to users experiencing difficulties with computer
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Computer and technology knowledge

• Networking software
• Networking hardware
• Networking security
• Servers
• Mail server software
• MS Exchange

Security and safety

• Criminal record check

Transportation / travel information

• Own vehicle

Work conditions and physical capabilities

• Fast-paced environment
• Tight deadlines
• Attention to detail
• Combination of sitting, standing, walking

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Judgement
• Organized
• Team player
• Time management

Screening questions

• Are you authorized to work in Canada?
• Do you live near the job location?

Experience

• 2 years to less than 3 years

Employment terms options

• Day
• Durée de l'emploi : Temporaire
• Langue de travail : Anglais
• Heures de travail : 35 to 37.5 hours per week