Hotel Front Desk Agent (Base) - Winter 2025 / 26

Hotel Front Desk Agent (Base) - Winter 2025 / 26

Banff, AB, Canada

Job Description

Posted Friday, January 16, 2026 at 9 : 00 AM

While there are no current vacancies for this role, we do accept applications on an ongoing basis.

We work and play in Canada’s most beautiful playground, Banff National Park, and you can too. Sunshine Village is the premier ski resort in Western Canada. If you want to be part of making our guests’ ski experience unforgettable and think a winter season skiing and riding on the best powder in the Rockies would be great too, then read on for more information...

What can you expect?

The Hotel Base Agent is in a highly visible role, as the first point of contact for guests of the Ski Area arriving to stay at the Sunshine Mountain Lodge. The Base Agent is responsible for welcoming guests and ensuring smooth passage up to the hotel by confirming the details of their reservation and ticket arrangements along with organizing the luggage transfer. The Hotel Base Agent reports to the Hotel Front Desk Supervisor and the Hotel Assistant Manager and liaises frequently with all hotel departments, the warehouse team, and base area departments.

• Providing excellent guest service, answering queries, being courteous, and providing accurate resort information.
• Engaging in and assessing guest needs and expectations.

Administrative and Reporting Responsibilities :

This job might be right for you if you think you would really enjoy :

Additional considerations :

This role is subject to all terms and conditions of the Sunshine Village Employee Handbook, Policy Manual, and the Alberta Employment Standards Code.

The Perks :

Can’t wait to get started? Great, because we can’t wait to hear from you!

Click the Apply Online button below tell us why you’re the next awesome member of our team. Remember, we’re looking for people who will wow our guests, so start now and wow us.

#J-18808-Ljbffr