Customer Service Coordinator

Salary: $46,000-$48,000 depending on experience

We are seeking a CustomerService Coordinator to be the primary point ofcontact forclients seekingservice and repairs to mobility equipment.In this fastpaced role, you will manage a high volume of calls and emails, troubleshoot client concerns, and ensure efficient scheduling to support the daily operations of our Service team.

Key Responsibilities

• Coordinate service appointments for clients and healthcare professionals.
• Optimizedaily schedules for Service team members, ensuring time for appointments and followups.
• Review staff schedules toidentifyissues or outstanding tasks.
• Troubleshoot client concerns by phone and provide clear, effective guidance.
• Verify part numbers, pricing, and labour details for quotations.
• Respond promptly to inquiries from team members and the service mailbox.
• Monitor workflow subtypeswhen needed.
• Understand warranty procedures and Master Standing Agreements.
• Manage scheduling during staff absences.
• Order partsrequiredfor repairs.
• Completeaccuratework orders andmaintainservice records.
• Communicate repair details and equipment issues clearly to clients.
• Build andmaintainpositive client relationships to encourage loyalty
• Perform additional responsibilities as assigned by management.
  

Required Qualifications

• Intermediate knowledge of Microsoft Office
• Excellent verbal and written communication
• Extremelyorganized and detail orientated
• Ability to handle multiple sources of information andmaintaincommunication with all
• departments
• Previousexperience working in a retail or customer service environment desirable but

not essential

We encourage everybody to apply even if they dont meet all the qualifications.MHHC values diverse backgrounds and perspectives.

Why MHHC?

• Competitive Compensation: Attractive base salary plus commission.
• Comprehensive Benefits: Extended health coverage, RRSP/DPSP match, and more.
• Work-Life Balance: Generous vacation, MondayFriday schedule.
• Recognition & Rewards: Anniversary program, referral bonuses, and tenure recognition.
• Growth & Support: Ongoing training, mentorship, and opportunities to advance