Director of Operations, Training and Consulting

Location

Barrie / Hybrid

Reports To

CEO / COO / Executive Leadership

About The Role

We are looking for a hands‑on, builder‑minded Director of Operations to help shape and scale our Training and Consulting divisions within a growing, values‑driven safety services. This is not a “big‑company, ivory tower” role. It is a roll‑up‑your‑sleeves, jump‑into‑the‑organization, build‑while‑you‑run leadership position. In this role, you will work side‑by‑side with the Director of Training & Consulting, who serves as the subject matter expert across the safety industry. Together, the two of you will be jointly accountable for the performance, execution, and overall success of the Training and Consulting divisions — blending deep technical expertise with strong operational leadership to move the business forward. You will also work in parallel and in close partnership with the Director of Operations for Rescue & Workforce, ensuring alignment, consistency, and shared operational standards across the broader organization while maintaining clear ownership of your respective divisions. This role is being built from the ground up. We don’t have everything figured out — and we’re not pretending we do. We are looking for someone who is energized by ambiguity, motivated by impact, and excited by the idea of building the plane while flying it. If you want to leave things better than you found them — and you’re willing to get into the weeds to do it — this role will be deeply rewarding.

Operational Leadership & Execution

• Own and lead operational execution for the Training and Consulting divisions, translating strategy into clear priorities, practical systems, and consistent follow‑through.
• Act as a true partner to executive leadership and divisional leaders — helping turn ideas into action and ensuring momentum doesn’t stall.
• Balance short‑term execution with long‑term scalability, knowing when to move fast and when to slow down and build it right.
• Be comfortable bouncing between strategic planning, operational problem‑solving, and real‑time decision‑making as the business evolves.

People Leadership & Team Development

• Lead, coach, and support the operations, scheduling, and administrative team (6 individuals) with a focus on accountability, clarity, and growth.
• Set clear expectations and rhythms for performance, while fostering a culture where people feel supported, challenged, and trusted.
• Build capability and confidence within the team — developing leaders, not just managing tasks.
• Model our values daily: showing up with integrity, curiosity, ownership, and a commitment to getting better every day.

Process, Systems & Infrastructure

• Design, improve, and standardize operational processes across Training & Consulting — including scheduling, purchasing, inventory, workflow design, vendor coordination, and capacity planning.
• Own the practical use of our technology stack (TMS, CMS, Zoho, and related systems) — not just governance, but real‑world adoption and usefulness.
• Create and maintain SOPs that are actually used — clear, simple, and grounded in how work really gets done.
• Identify inefficiencies, friction points, and gaps, then work hands‑on with teams to fix them.

Facilities, Vendors & Risk Oversight

• Provide operational oversight of training facilities to ensure they are safe, functional, and support a strong client and employee experience.
• Manage vendor relationships with a practical, value‑driven mindset — balancing cost control with service quality and reliability.
• Proactively identify operational risks and put thoughtful controls in place to protect service delivery and business continuity.

Performance Management & Continuous Improvement

• Partner with divisional leaders to define and track meaningful KPIs — including utilization, productivity, service delivery, and operational health.
• Create clarity and accountability around commitments, deadlines, and outcomes — without unnecessary bureaucracy.
• Lead cross‑functional operational initiatives from idea through execution, measuring what matters and adjusting as needed.
• Champion continuous improvement — not perfection, but steady, intentional progress.

Who You Are

• You are an operator and a builder — someone who thrives at the intersection of strategy and execution.
• You are comfortable with ambiguity and change, and you don’t wait for perfect information to take ownership.
• You believe no task is “beneath you” and are just as willing to fix a broken process or spreadsheet as you are to lead a leadership discussion.
• You are curious, practical, and grounded — focused on what will actually move the business forward.
• You want to make a real impact inside a growing organization where your fingerprints will be everywhere.

Qualifications & Experience

• 8–10+ years of progressive experience in operations, business management, or administration within a multi‑site, service‑based organization.
• Proven experience leading operational teams and managers with accountability for real outcomes — not just reporting.
• Demonstrated ability to design, improve, and implement operational processes in evolving environments.
• Strong experience with vendor management, facilities oversight, and operational risk management.
• Hands‑on experience working with business systems (Hubspot, Zoho, or similar), with a practical focus on adoption and data integrity.
• Excellent communicator with the ability to influence, align, and problem‑solve across teams and leadership levels.
• Strong analytical and decision‑making skills, balanced with sound judgment and people awareness.
• Experience in safety, training, consulting, or professional services environments is a strong asset.
• Ability — and willingness — to shift between strategic leadership and hands‑on execution as needed.

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