Guest Service Agent The Lodge

Guest Service AgentBasecamp Properties CanmoreAbout Basecamp Resorts & EverwildBasecamp is a rapidly growing chain of boutique hotels based in Canmore Banff Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from Nordic Spa and Hotel aims to raise the bar in wellness hospitality blending authentic tradition with fresh evolving experiences. Everwild is redefining mountain hospitality. Why Work for UsQuarterly gratuity program!Paid lunch breaksGroup health benefits plan (Dental Vision Paramedical and more)Generous staff discounts at all our propertiesFamily and friends discount at Basecamp propertiesCompany paid staff for advancement in our growing companyBe part of western Canadas fastest-growing hospitality brandA hands-on people focused Basecamp culturePosition Overview We require a full-time Guest Service Agent who will enthusiastically greet customers and cater their needs during their stay. A strong motivated team is already in place and we are looking for the same drive and : $18.00 per hour Location: Basecamp Lodge CanmoreShifts: Full-time permanent 8-hour shifts weekends evenings and holidaysKey Responsibilities Greet customers listen and understand requests respond with appropriate action and provide accurate information such as outlet hours and local the registration check-in and check-out guests with payment transactions and ensure proper methods of payment are taken and processed answer the telephone-using positive professional fluently in the company computers and reservation software to input and receive calm and alert especially during an emergency and/or heavy hotel activity and resolve complications such as location changes or credit guest complaints and inquiries; conducting thorough research to develop the most effective solutions and negotiate our housekeeping team fulfilling guest requests when a clean guest ready working duties that may be assigned from time to in keeping the common areas clean and in customer service in connection with rental and Experience Ability to effectively deal with internal and external to read listen and communicate effectively in English; both verbally and working knowledge of hotel PMS applications Webrez Pro experience to accurately input information using Hotel Property Management be flexible to work various shifts throughout the have the mobility to climb stairs throughout the day and be able to lift 40lb.1 year customer service previous experience is considered an and Microsoft skills are a to comprehend and perform basic mathematical flexible and dependable. Strong work ethic with a team to stand for long Resorts is an equal opportunity employer dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented background and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment or need assistance with completing the application process please contact Beth to discuss your needs confidentially.