Member Services Representative

Date Posted : November 5, 2025

Position Title : Member Services Representative

Location : Kamloops Downtown YMCA (400 Battle St, Kamloops, BC V2C 2L7)

Term : Part-Time Permanent

Hours : 8-24 hours per week

Shift : Shifts may be scheduled during mornings, days, or evenings including weekends and statutory holidays between the hours of 5 : 15 AM and 9 : 15 PM.

Start Date : ASAP

Salary : $17.85 per hour

Reports To : Supervisor, Member Experience

Benefits :

• Free YMCA Gym Membership and / or Y@Home
• Training and Professional Development Opportunities
• Reduced childcare rates and priority placement for YMCA Staff
• Be part of a charitable organization that positively impacts the community
• Some benefits may vary based on region and employment terms

Nature & Scope

Reporting directly to the Member Experience Supervisor, and working collaboratively with the Member Services Team, Fitness Director and YMCA Staff and Volunteers, the Member Services Representative will provide exceptional customer services to members and public accessing the YMCA facility. The primary focus is to provide assistance and support to members as well as membership sales, engagement and retention while supporting delivery of YMCA SAM Standards and member programs and services within the branch.

The Member Services Representative will work a variety of shifts, including evenings and weekends at the Downtown YMCA Location. Duties include : providing customer service, responding to inquiries from public, cash handling, data entry, membership sales and retention, light cleaning duties and supporting other departments within the facility.

Major Responsibilities - in this position, you will :

Qualifications -you bring :

About YMCA BC :

By igniting belonging and championing health equity, YMCA BC strengthens the foundations of community. With over 3,000 employees and volunteers, YMCA BC serves 150,000 individuals of all ages, backgrounds and abilities across hundreds of service locations, from the Sunshine Coast to Fort St. John.

As a charity, YMCA BC promotes equitable access to healthier outcomes by providing vital programs and services to help address many of our communities' most pressing social issues, including health and wellness, affordable child care and camps, mental health, employment services and community health.

We believe there is potential inside all of us and envision vibrant, healthy and inclusive communities for all.

YMCA BC is firmly committed to equity, diversity, inclusion, and belonging (EDIB). By taking an intersectional approach to our programs and services, the YMCA is committed to creating spaces and experiences where everyone feels safe, welcome, and like they belong. Learn more at .

Application Process - ready to make a difference?

We invite you to apply today and find your WHY!

Internal Applicants :   Please apply online to this position through the ADP Workforce Now Career Centre. (Myself >

Talent >

Career Centre)

Application Deadline :   Until Filled

You will receive an automated notification to confirm receipt of your application.

Note : Depending on the role, we may be required to prioritize internal applicants. At YMCA BC, we approach each hiring process individually, recognizing that people bring diverse experiences and strengths. If this opportunity speaks to you, we encourage you to apply—even if you don’t meet every listed qualification. Your unique background might be just what we’re looking for. And if this role isn’t the right fit, we hope you’ll continue exploring future opportunities with us that align with your skills and aspirations.

YMCA BC is committed to creating an inclusive, accessible environment where all members of our community feel valued, respected, and supported. We encourage applications from the diverse communities in which we live and serve, including but not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. We have established policies, procedures, and practices to meet accessibility standards throughout the hiring process. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our People Services department.