Customer Service Broker (Home & Auto Insurance)

Join Our Dynamic Broker Service Team Elevate Customer Experiences as an Insurance Broker!

Are you passionate about customer service and problem-solving Do you thrive in a fast-paced environment where your expertise makes a real difference

As a licensed Insurance Broker youll play a critical role in helping members navigate their automobile and property policies with confidence. Reporting to the Assistant Manager Broker Service youll provide expert guidance assess risk and ensure every interaction is smooth efficient and positive.

Why Youll Love This Role

Engage & Assist: Answer coverage inquiries process policy changes and ensure our members receive personalized professional service every step of the way.

Resolve Challenges with Confidence: Handle concerns with care and professionalism - assessing issues identifying solutions and delivering resolutions that leave a lasting positive impression.

Be the Reason Members Stay & Grow: Build trust and connections by providing valuable insights into our insurance products and services helping members make informed coverage decisions while identifying opportunities for growth.

Leverage Your Broker Expertise: Apply underwriting standards assess risk and ensure policies align with binding requirements - all while maintaining compliance with industry regulations.

Keep Things Organized: Process rewrites maintain accurate records and ensure all insurance transactions are efficiently documented and up to date.

Stay Informed: Work in a supportive learning-focused environment where youll collaborate with management flag key issues and stay ahead of industry developments.

This is more than just a job its a chance to be part of a service-driven team that values expertise problem-solving and member satisfaction. If youre ready to bring enthusiasm broker knowledge and a customer-first mindset to a role that keeps you engaged every day wed love to hear from you!

Qualifications :

Lets Talk About You:

This is the unique blend of skills and experience we would love to see in an ideal candidate:

• A RIBO license is required. Candidates who are not yet RIBO licensed will be enrolled in the RIBO training course and will be required to obtain their license within the first three months of employment.
• The completion of or the commitment to complete the following three insurance courses or three equivalent insurance courses: CIP Principles and Practice Property 1 and Automobile.
• Experience in personal lines automobile and property insurance is an asset.
• Intermediate knowledge of Microsoft Office Suite applications.
• We also consider your potential. If you know you have what it takes to do the job but your experience doesnt exactly match the qualifications above we encourage you to apply and provide us with more details about why you think you would be a great fit.

Additional Information :

Salary Range:

This position offers a competitive salary within a range of $52454.00 to $72096.48 along with rewarding bonuses that recognize your dedication.

At the OTIP Group of Companies (OGC) we value transparency and take multiple factors into account when determining your starting salary including your skills experience and alignment with the role as well as internal equity while positioning you for continued growth and recognition over time.

Some of the Perks We Offer:

We offer best-in-class pension and benefits total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons youll love working here:

• Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
• Defined benefit pension plan for a financially confident retirement
• 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
• Flexible work-from-home and hybrid options
• Unlock your potential with opportunities for advancement

Recruitment Process:

Please note that we do not currently use artificial intelligence (AI) in our recruitment process and this position is being posted to fill an existing vacancy.

OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

As a business we protect what matters most to our members. As an employer we value what matters most in our workplace. Together this includes fostering a diverse equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are and our differences are what make us unique.

We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however only candidates selected for an interview will be contacted.

Lets work together! If you are interested in this opportunity please apply online.

#LI-Remote #LI-Hybrid

Remote Work :

Yes

Employment Type :

Full-time

Key Skills
Sales Experience,Presentation Skills,Time Management,Customer Service,Communication skills,Microsoft Outlook,Workers' Compensation Law,Outside Sales,Underwriting,Insurance Sales,Customer relationship management,Phone Etiquette
Experience: years
Vacancy: 1