Personal Banking Associate Trainee

Personal Banking Associate – Trainee

Location : Brampton, Ontario, Canada

Hours : 37.5

Line of Business : Personal & Commercial Banking

Salary : $45,700.00 – $61,000.00 CAD

Job Overview

At TD Canada Trust, we are the frontline of TD Bank. We build deep, long‑lasting relationships with customers by performing a broad range of transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. We understand customer needs and identify opportunities to promote products and services while ensuring a positive customer experience.

Responsibilities

In this role, a typical day may look like the following :

• Engage customers in day‑to‑day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.
• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters.
• Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking.
• Support the frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management.
• Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence.
• Participate in the timely and accurate completion of business processes and procedures.
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics.
• Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development, and sharing industry knowledge to achieve common objectives.

Job Requirements

Benefits

TD’s Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well‑being goals. It includes a base salary, variable compensation, health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

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