Technical Support Coordinator (Mechanical / Electrical Engineering Support) - Amico Clinical Solutions

Technical Support Coordinator (Engineering Support)

Amico Group of Companies

Would you like to work for a global company that is dedicated to personal career growth? Amico Corporation is a leading manufacturer of Medical Equipment with 7 manufacturing facilities employing over 700 people across North America.

We offer many opportunities for advancement within the Amico Group of Companies, along with a comprehensive benefit package, employer paid vacation, management approved tuition reimbursement and an employee referral program.

We are currently seeking a qualified mechanical engineer to identify problems, plan and execute a solution for issues on existing medical air and vacuum systems.

Responsibilities include, but are not limited to :

• Support product line with records of reoccurring issues
• Assist customer over the phone to determine the origin of an issue
• Create RGA documents for service calls
• Provide guidance in claims on warranty
• Provide quotations to customers for out of warranty service calls
• Create Service documentations for product
• Work closely with Engineering and Installation / Service Team to schedule and resolve issues at customer site.
• Track service calls to ensure timely resolution
• Generate RGA reports alongside quality control manager
• Provide feedback to engineering for product improvement

Job Requirements :

Required Qualifications :

Only selected candidates will be contacted.

Job Type : Full-time