RQ00536 - Applications Architect - Senior

Technical Expertise

• 8+ years of experience in application/solution architecture with a strong focus on enterprise SaaS and digital modernization.
  
• Experience architecting workflow automation, document/records management, and case management solutions in SaaS environments.
  
• Experience designing hybrid integration architectures using Azure / Entra ID and secure access models.
  
• Strong experience designing integrations using APIs, webhooks, middleware, and iPaaS platforms.
  
• Experience designing and implementing solutions using OpenText and familiarity with ServiceNow.
  
• Proven ability to design scalable, modular solutions using configuration over customization.
  
• Strong understanding of security, privacy, retention, and compliance in public sector environments.
  
• Comfortable operating at both strategic and technical depth.
  
  

Additional Technical Lead Experience

• Experience acting as a technical lead for digital products or SaaS platforms.
  
• Experience reviewing application code and front-end architectures (React preferred).
  
• Experience working with vendors and outsourced development teams.
  
• Experience supporting CI/CD pipelines and DevOps practices.
  

Key Responsibilities

Application Architecture & Solution Design

• Lead architecture of secure, scalable SaaS solutions including OpenText, ServiceNow and other enterprise applications.
  
• Define integration patterns across SaaS, legacy systems, cloud, and enterprise data platforms.
  
• Translate business needs into modular solution designs.
  
• Produce architecture artifacts including reference models and data flows.
  

Digital Experience Platform & Technical Leadership

The Senior Applications Architect will act as the technical lead for Supply Ontario’s Digital Experience Platform, including:

• SupplyOntario.ca
  
• VOR Access & Vendor Reporting
  
• Account and User Management
  
• Future digital services
  
  

Responsibilities include:

• Provide technical leadership for the DxP architecture and codebase.
  
• Conduct architecture and code reviews to ensure quality, security, and maintainability.
  
• Define coding standards, architectural patterns, and development best practices.
  
• Guide implementation of the Supply Ontario Design System in React applications.
  
• Ensure consistency across front-end and full-stack implementations.
  
• Provide technical oversight of vendor delivery teams.
  
• Support DevOps practices, CI/CD pipelines, and release governance.
  
• Act as the bridge between Enterprise Architecture and delivery teams.
  

Enterprise Governance & Standards

• Establish governance and configuration standards for SaaS platforms.
  
• Ensure alignment with OPS directives, privacy, and data policies.
  
• Support business cases, procurements, and vendor evaluations.
  
• Contribute to enterprise architecture roadmaps.
  

Stakeholder Leadership & Discovery

• Lead discovery and architecture workshops.
  
• Translate complex technical concepts for executives and business partners.
  
• Build alignment across architecture, product, and vendor teams.
  

Delivery & Implementation Support

• Provide hands-on technical leadership during delivery.
  
• Guide sprint planning, backlog refinement, and solution validation.
  
• Support cloud integration and release management.
  

Additional Technical Leadership

• Conduct architecture and code reviews for vendor and internal teams.
  
• Provide oversight of pull requests, branching strategies, and release practices.
  
• Establish quality gates and definition of done.
  
• Support troubleshooting of complex technical issues.
  
• Mentor developers and provide technical guidance.
  

Desirable Skills

• Certification in ServiceNow System Administration / Implementation Specialist and/or OpenText ECM platforms.
  
• Familiarity with ITIL, BPMN, or process mapping techniques for workflow design.
  
• Experience integrating ServiceNow or OpenText with ERP systems, procurement tools, or custom-built applications.
  
• Knowledge of Ontario Government I&IT directives.
  
• Experience designing solutions that incorporate digital signatures, audit logging, and secure document exchange.
  
• Awareness of emerging trends in enterprise SaaS adoption, low-code/no-code platforms, and intelligent automation.
  

Core Competencies:

• Strong analytical and problem-solving skills; ability to translate business needs into actionable solution architecture.
  
• Clear communicator with the ability to engage and influence executive, business, and technical stakeholders.
  
• Collaborative and pragmatic, with a delivery-focused mindset and a strong understanding of real-world platform limitations.
  
• Able to work across multiple domains and technologies, bringing structure to complexity.
  
• Strategic thinker with a strong sense of architecture governance and solution lifecycle management.
  
• Self-directed and resourceful—comfortable owning entire solution areas without extensive oversight.
  
• Balance of diplomacy and directness—can push back constructively when needed while maintaining relationships.
  

Education:

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field is required.
  
• Certifications such as ServiceNow Architect, TOGAF, PMP, ITIL, or OpenText ECM Specialist are considered strong assets.
  

Requirements