Housekeeping Supervisor - Nova Inn, Yellowknife

Housekeeping Supervisor
NOC 62024 | Full-time | Nova Inn Yellowknife

Nova Hotels is a Canadian, family-owned and operated hotel chain and management company with 13 full and limited-service hotels across Alberta, Saskatchewan, and the Northwest Territories. We take pride in creating welcoming, comfortable stays for our guests and a supportive workplace for our teams.

We are currently seeking a permanent, full-time Housekeeping Supervisor for our Nova Inn Yellowknife location at 4401 50th Avenue, Yellowknife, NT X1A 2N2.

Primary Function

Reporting to the Executive Housekeeper, the Housekeeping Supervisor supports the daily operations of the housekeeping department. This role supervises and trains housekeeping team members, inspects rooms and public areas, coordinates with Front Office and Maintenance, and helps ensure Nova Hotels’ cleanliness, comfort, safety, and guest service standards are met.

This is a hands-on role that includes both supervisory duties and active support of daily housekeeping operations. The successful candidate must have flexible availability and be able to work evenings, weekends, and holidays as required.

Responsibilities

Responsibilities include, but are not limited to:

• Supervise, coordinate, and schedule the work of room attendants, laundry attendants, and housepersons.
• Inspect guest rooms, corridors, and public areas to ensure cleanliness, safety, and quality standards are met.
• Update room status in the hotel system and communicate room readiness to the Front Office.
• Coordinate with Front Office and Maintenance regarding room status, VIP rooms, guest requests, and maintenance work orders.
• Assist with daily administration, including inventory control, discrepancy reports, arrivals lists, and housekeeping records.
• Train, coach, and support housekeeping team members in cleaning standards, safety procedures, and proper use of equipment.
• Maintain inventory of cleaning supplies and linens and prepare requests for replacements, repairs, or supplies as needed.
• Inspect assigned rooms daily to ensure Nova Hotels’ quality standards are consistently met.
• Respond to guest concerns related to room cleanliness or housekeeping service in a prompt and professional manner.
• Ensure compliance with Occupational Health and Safety, WSCC requirements, and company policies.
• Report maintenance issues, safety hazards, and security concerns immediately.
• Participate in departmental meetings and contribute ideas to improve efficiency, teamwork, and guest satisfaction.
• Support the housekeeping department in the absence of the Executive Housekeeper.
• Complete other duties and projects as assigned.

Qualifications

Education: Secondary school graduation certificate or equivalent experience.
Experience: 1 to 2 years of experience in a hospitality cleaning or housekeeping role is required. Previous supervisory, team lead, or housekeeping inspection experience is preferred.
Language: Fluent English is required. Additional languages are considered an asset.
Work eligibility: Must be legally eligible to work in Canada.

The successful candidate will also demonstrate:

• Ability to supervise, train, and support housekeeping team members.
• Strong attention to detail and commitment to cleanliness standards.
• Ability to prioritize tasks in a fast-paced hotel environment.
• Professional communication with guests, team members, Front Office, and Maintenance.
• Ability to remain calm and solution-focused when handling guest concerns or operational issues.
• Understanding of safe work practices, including proper use of cleaning equipment and chemicals.
• Ability to work independently with minimal supervision while leading a team.

Working Conditions

• Standing, walking, bending, reaching, and lifting are required throughout the shift.
• Frequent movement between guest rooms, public areas, laundry areas, and storage areas.
• Exposure to cleaning chemicals and high-traffic guest areas.
• Shift work, weekends, and holidays are required.

Nova Perk

• Staff rates and Friends & Family rates at Nova Hotels locations across the Northwest Territories, Saskatchewan, and Alberta
• Extended health benefits for eligible full-time employees
• Employee discounts at food and beverage outlets

The Destination

Yellowknife offers a unique northern lifestyle, welcoming community, and access to some of Canada’s most memorable natural experiences, including the Aurora Borealis, midnight sun, lakes, trails, and year-round outdoor activities.

Application Note

We thank all applicants for their interest in Nova Hotels. Only those selected for an interview will be contacted.

Nova Hotels is committed to creating an inclusive and accessible workplace where all members of our community feel valued, respected, and supported. We encourage applications from the diverse communities in which we live and serve, including people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. Accommodation is available throughout the recruitment process. Applicants requiring accommodation may contact Human Resources.