Join a Team That’s Passionate About Making Lives Better!
At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!
As an Experienced Bilingual (French/English) Collections Agent, you will be responsible for managing delinquent accounts through high-volume outreach and responsive inbound support. In this role, you will be the first point of contact for our customers, addressing their inquiries and resolving issues in both languages.What You'll Do:
Initiate outbound contact with unresponsive borrowers using predictive dialer, manual dialing, email, and SMS
Negotiate payment arrangements and identify suitable payment-relief solutions.
Handle inbound inquiries related to account status, payments, and repayment options
Maintain accurate account documentation and follow compliance guidelines
Meet productivity and performance targets in a high-volume environment
Provide professional, respectful customer service while resolving sensitive financial situations
This job posting is for an existing vacancy.
Why Join Us?
Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.
Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.
State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
Rewarding Work: Help businesses grow while making a real difference in people’s lives!
Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!
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LinkedIn: Bill Gosling Outsourcing
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At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.
Bill Gosling Outsourcing – Where your career thrives!
AI Use Notice: Bill Gosling Outsourcing utilizes Artificial Intelligence (AI) technologies as part of our hiring and candidate evaluation process. These tools assist our team in reviewing applications and identifying qualifications relevant to the role.
Experienced Bilingual Collections Agent (French/English Required) • London, Ontario
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