Client Services LeadTargeted Talent • Burnaby, BC, Canada
Client Services Lead
Targeted Talent • Burnaby, BC, Canada
Il y a plus de 30 jours
Type de contrat
- Temps plein
Description de posteBachelor's degree in business, technology or similar At least five years of customer success experience required. At least two years of experience in a supervisory role preferred. At least two years of experience in customer service or customer success in the manufacturing industry Excellent communication and presentation skills Must be personable and enjoy working with people in an entirely customer-facing role Knowledge of project management / delivery methods and tools Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing / tracking systems Experience in the Food & Beverage or Consumer Packaged Goods domain preferred Experience with Salesforce (or other CRM) desired Ability to travel (job requires up to 30% travel) Comfortable working as needed in a remote environment with video-conferencing tools Excellent management and supervisory skills. Excellent verbal and written communication skills. Extensive knowledge of customer service procedures and principles. Organized with attention to detail. Ability to resolve customer complaints and issues while maintaining a professional and calm demeanour. Ability to coach and mentor customer success representatives.
Job Description
Job Description
Job Summary :
The Client Services Lead will oversee and assist customer success employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints.
Duties / Responsibilities :
- Help build the infrastructure and standard operating procedures for the department
- Help create company guidelines particularly related to quality of service
- Manage the department and ensure the team complies with company guidelines particularly related to quality of service.
- Prepare knowledge-based documents such as summaries and responses to frequently asked questions.
- Hire entry-level customer success employees.
- Train new employees in the company's customer service policies, procedures, and best practices.
- Organize and oversee the schedules and work of the department.
- Conduct performance evaluations that are timely and constructive.
- Handle discipline and termination of employees as needed and in accordance with company policy.
- Monitor or review calls or other correspondence between representatives and customers.
- Ensure that representatives are informed about changes to company products and services.
- Collect data and prepares reports on customer complaints and inquiries.
- Prepare monthly reports summarizing the assigned customer success teams performance.
- Assist with budget preparation for the Customer Success department.
- Perform other related duties as assigned.
Required Skills / Abilities :
Créer une alerte emploi pour cette recherche
Client Service Lead • Burnaby, BC, Canada
Offres similaires)
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate.
You’ll be backed by our digital ecosystem : a ...Voir plus
Were at a pivotal stage of growthand looking for someone who wants to grow with us.If you have agency experience, we want to hear form you!.
A rapidly growing organization with genuine opportunities...Voir plus
A leading financial institution in Vancouver is seeking an Associate Director for its Corporate Client Group Finance team.
The role focuses on managing credit relationships with large commercial cli...Voir plus
Vancouver, BC (Hybrid; strong in-person presence required, especially during the first six months).Treewalk is a growth-focused, independent accounting firm serving small and mid-sized business own...Voir plus
Client Relation Specialist page is loaded## Client Relation Specialistlocations : Vancouver, British Columbiatime type : Full timeposted on : Posted Todaytime left to apply : End Date : January ...Voir plus
CMLS Financial, one of Canada’s largest Commercial lenders, is looking for a Team Lead, Commercial Servicing to join our growing team.
The Team Lead, Commercial Servicing is responsible for deliveri...Voir plus
A leading financial services firm is seeking an In-Force Associate to support the administration of insurance policies.This role involves processing policy changes, managing documentation, and ensu...Voir plus The Client Services Lead will oversee and assist customer success employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints.Help b...Voir plus 
A major risk management firm in Vancouver is seeking a Client Service Manager, Team Leader in Construction.The role involves managing a high-performing team, ensuring operational excellence, and de...Voir plus
Get AI-powered advice on this job and more exclusive features.This range is provided by DIALOG.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.H...Voir plus
A prominent insurance provider in Vancouver seeks a Client Service Representative Supervisor to lead a team, oversee service delivery, and ensure compliance with licensing regulations.The role invo...Voir plus
A modern banking institution in Vancouver is seeking a Client Engagement Representative.In this role, you will be the first point of contact for clients, helping them with daily banking needs and c...Voir plus
CMLS Financial, one of Canada’s largest Commercial lenders, is looking for a Team Lead, Commercial Servicing to join our growing team.
The Team Lead, Commercial Servicing is responsible for deliveri...Voir plus
Sector : Administration, Dealer Services / Permanent / Full time / Hybrid / Vancouver / Number of position : 1 / Start date : as soon as possible.
Are you passionate about customer service and eager to c...Voir plus
CMLS Financial, one of Canada’s largest Commercial lenders, is looking for a Team Lead, Commercial Servicing to join our growing team.
The Team Lead, Commercial Servicing is responsible for deliveri...Voir plus
Aquanow is a trading and technology company powering the next generation of financial services.We’re at the forefront of the rapidly evolving digital asset space, empowering businesses to navigate ...Voir plus)
A financial services company in Vancouver seeks a Client Relation Specialist to handle client inquiries and maintain excellent customer service.
The role involves managing a high volume of calls and...Voir plus
A leading IT services provider in Canada is seeking a Global Service Desk Team Lead to lead a high-performing support team.
The role involves ensuring exceptional customer support, developing proced...Voir plus
Client Solutions Manager
Arthur J. Gallagher & Co. (AJG) • Vancouver
Temps plein
Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
Client Services Manager
Fintel Connect • Vancouver, BC, Canada
Temps plein
Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
Credit & Relationship Lead for Corporate Clients
RBC • Vancouver
Temps plein
Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
Director, Client Experience & Service Delivery
Treewalk Consulting Inc. • Vancouver, BC, Canada
Temps plein
Dernière mise à jour : il y a 4 jours • Offre sponsorisée
Client Relation Specialist
Iaawg • Vancouver
Temps plein +1
Dernière mise à jour : il y a 2 jours • Offre sponsorisée
Team Lead, Commercial Servicing
CMLS Financial Ltd. • Vancouver
Temps plein
Dernière mise à jour : il y a 13 jours • Offre sponsorisée
In-Force Insurance Associate – Client Services & Admin
Nicola Wealth • Vancouver
Temps plein
Dernière mise à jour : il y a 13 jours • Offre sponsorisée
Client Services Lead
Targeted Talent • Delta, BC, Canada
Temps plein
Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
Construction Client Service Lead - Hybrid & Growth
BFL CANADA • Vancouver
Temps plein
Dernière mise à jour : il y a 2 jours • Offre sponsorisée
Client Services Coordinator
DIALOG • Vancouver
Temps plein
Dernière mise à jour : il y a 13 jours • Offre sponsorisée
Client Service Team Lead – Licensing & Compliance
ICBC • Vancouver
Temps plein
Dernière mise à jour : il y a 4 heures • Offre sponsorisée • Nouvelle offre
Client Engagement Specialist - Banking Center
CIBC • Vancouver
Temps plein
Dernière mise à jour : il y a 9 jours • Offre sponsorisée
Team Lead, Commercial Servicing
Nesto Group • Vancouver
Temps plein
Dernière mise à jour : il y a 13 jours • Offre sponsorisée
Client Relation Specialist
iA Financial Group • Vancouver
Temps plein +1
Dernière mise à jour : il y a 2 jours • Offre sponsorisée
Team Lead, Commercial Servicing
Nesto • Vancouver
Temps plein
Dernière mise à jour : il y a 13 jours • Offre sponsorisée
Client Services Analyst
Aquanow • vancouver, bc, ca
Temps plein +1
Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
Client Relations Specialist — Service & Solutions Lead
iA Financial Group (Industrial Alliance) • Vancouver
Temps plein
Dernière mise à jour : il y a 2 jours • Offre sponsorisée
Global IT Service Desk Lead — Elevate Client Experience
Long View Systems • Vancouver
Temps plein
Dernière mise à jour : il y a 11 jours • Offre sponsorisée