IT Business Analyst

We are seeking a highly motivated Business Systems Analyst to join our dynamic technology team within Canada Wealth to play a meaningful role in bridging business needs with technical solutions.

This role collaborates closely with our technology team and our business partners to analyze requirements, assist in identifying scalable solutions, and support ongoing operational excellence.

The ideal candidate combines strong analytical capabilities with superb communication, hands-on technical expertise, and a genuine curiosity about how our business works; ability to thrive in a fast‑paced environment, enjoys learning, and is eager to harness modern tools—including AI—to drive impact.

Position Responsibilities:

• Partner with business and technical teams to identify, document, and refine technical requirements.

• Analyze current systems, processes, and data flows to identify gaps, dependencies, and improvement opportunities.

• Champion the use of AI tools and automation to improve team efficiency and enhance analysis or documentation.

• Work with engineering teams to design and support integrations of applications into Manulife, including API-based data exchanges.

• Write and complete SQL queries to support analysis, validation, troubleshooting, and reporting needs.

• Translate technical concepts into clear, concise language for non-technical audiences.

• Develop process maps, user stories, criteria for acceptance, and other artifacts needed to support development.

• Support testing efforts through test planning, test case creation, and hands-on validation.

• Consult with partners to understand evolving business objectives and recommend scalable solutions.

• Support production incidents through investigation, follow-up, root cause analysis, and identification of improvement opportunities.

• Support change enablement and communication related to system enhancements or new capabilities.

• Act with a team‑first mindset—jumping in to assist with top‑priority items and collaborating across the squad to ensure collective success.

Required Qualifications:

• Minimum 3 years + experience as a BSA, Data Analyst, or similar role in a technical environment.

• Solid command of SQL for querying, data validation, and troubleshooting including hands‑on experience with data analysis, data mapping, and understanding of relational database build.

• Understanding and experience with API development concepts, documentation and testing tools, such as understanding request/response schemas, JSON, and RESTful patterns and solve error responses.

• Experience using AI tools (e.g., Copilot, ChatGPT, automation platforms) to streamline or automate tasks, generate insights, or enhance efficiency.

• Ability to produce clear process flows other visual system documentation.

• Experience contributing to QA testing, test automation, and/or using test management tools.

• Background in agile methodologies, including writing user stories, defining acceptance criteria, and participating in ceremonies.

• Experience with established frameworks for guiding transitions and to ensure changes are accurately assessed, detailed, and implemented.

• Excellent verbal and written communication skills, with the ability to clearly articulate complex ideas and collaborate effectively across teams.

• Strong analytical and problem‑solving abilities, with attention to detail and the capacity to manage multiple priorities in a dynamic environment.

• Ability to learn quickly—both technical concepts and business processes.

Preferred Qualifications:

• Certification such as CBAP, PMI‑PBA, Agile/Scrum, or similar credentials.

• Experience with workflow automation and integration tools (e.g., Power Automate).

• General knowledge and hands-on involvement in cloud-based architectures, preferably on Azure.

• Proficiency with SQL optimization and performance tuning.

• Experience working with analytics or BI tools (e.g., Power BI) for reporting or dashboarding.

• Knowledge of data privacy, governance, or compliance frameworks relevant to our industry.

• Exposure to Python or other scripting languages.

• Knowledge of SAML authentication, identity management, and application session integration.

• Knowledge of the Canadian wealth management sector and familiarity with its regulatory landscape.

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$86,100.00 CAD - $136,100.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our .