Medical Office Assistant

Entity: WELL Health Medical Clinic

Position Title: Medical Office Assistant

Hourly Pay range: $19 per hour

Job Class: Full Time

Work Location: Gateway

About the Company:

WELL Health Technologies is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare practitioners and their patients and is publicly traded on the Toronto Stock Exchange under the symbol "WELL." As the largest clinic network in Canada, operating under the WELL Health Clinic Network brand, we currently have 220+ clinics across the country. Our team includes over 3,400 WELL Care Providers, facilitating more than 4.2 million patient interactions each year. Our clinics offer a diverse range of services, including walk-in appointments, family medicine, internal medicine, Kinesiology, sleep apnea treatment, Botox procedures, and women’s health services. The company has built a comprehensive practitioner enablement platform which includes digital Electronic Medical Records (EMR), practice management software, practitioner enablement tools, telehealth platforms, digital health apps that extend the features of EMRs, billing and Revenue Cycle Management (RCM) solutions, patient engagement technologies, clinic optimization tools, data protection solutions and more. The platform empowers healthcare providers with digital healthcare products, tools, and services designed to enhance the delivery of care, and improve their patients’ healthcare experience and health outcomes. For more information about the company, visit: www.well.company and wellclinics.ca.

Position Summary:

This is a dual-role position that combines the responsibilities of a Medical Office Assistant with the leadership responsibilities of a Team Lead. The successful candidate will carry a part-time physician assignment, providing full Medical Office Assistant support while also overseeing daily clinic operations, supporting staff, and assisting management with operational initiatives. The ability to effectively balance patient care responsibilities with leadership duties is essential.

This position is ideal for someone who enjoys leading by example, supporting a collaborative team, and ensuring the smooth day-to-day operation of a busy medical clinic. The successful candidate will be flexible, adaptable, and committed to meeting the changing needs of the clinic, our physicians, staff, and patients.

What you will be doing: (Please include the role responsibilities here)

• Carry all responsibilities and duties of a Medical Office Assistant while supporting a designated part-time physician.
• Provide day-to-day leadership, guidance, and support to the Medical Office Assistant team.
• Coordinate physician and staff schedules to ensure efficient clinic operations.
• Monitor clinic workflow, patient flow, and operational priorities throughout the day.
• Deliver exceptional customer service while supporting patients, physicians, and team members.
• Participate in leadership and operational meetings, contributing ideas and supporting continuous improvement initiatives.
• Assist with onboarding, training, mentoring, and coaching new and existing staff.
• Maintain clinic and medical supplies.
• Assist with clinic marketing initiatives, community outreach, and special projects.
• Ensure clinic policies, procedures, and quality standards are consistently followed.
• Support management with administrative projects, reporting, and operational initiatives as required.
• Demonstrate flexibility by adapting to changing clinic priorities and operational needs.

You have:

• Previous experience working in a medical clinic is required.
• Proficiency with QHR’s Accuro system is required.
• Demonstrated leadership abilities or previous supervisory or Team Lead experience is considered an asset.
• Excellent organizational, communication, and problem-solving skills.
• Ability to effectively prioritize competing responsibilities in a fast-paced environment.
• Strong commitment to professionalism, teamwork, accountability, and patient-centered care.
• Flexible and willing to support the operational needs of the clinic as priorities evolve.

The salary for this position falls within a defined range and will be determined based on several factors, including the candidate’s experience, qualifications, skills, and the needs of the organization. At WELL, we are committed to fair and equitable compensation and aim to provide a competitive salary that reflects the value and expertise of the successful candidate.

WELL is committed to fostering a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and lived experience. We strive to create an environment where differences are valued and contribute to our collective success – this is the WELL Way.

This recruitment process uses automated tools, including artificial intelligence, to help review applications. Qualified human decision-makers review these results and make all final hiring decisions.

WELL has been independently certified as a Great Place to Work® by the Great Place to Work Institute® Canada. This recognition reflects our commitment to building a workplace culture rooted in trust, inclusivity, and employee well-being. It also aligns with our Healthy Place to Work pillar and the priorities outlined in our annual Sustainability Impact Report.

Want Read more about us: https://stories.well.company/

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