Job Description
Our client is seeking a skilled and dedicated Customer Service Representative to join their team in the banking industry.
As a Customer Service Representative, you will play a pivotal role in delivering exceptional customer experiences by providing efficient and effective assistance to our clients.
Your primary responsibilities will include addressing customer inquiries, resolving issues, and promoting a positive image of the bank.
Start Date : ASAP
Type : 2-month contract (could extend)
Location : Calgary
Pay Rate : $18 an hour.
Responsibilities :
- Respond to customer inquiries through various communication channels, including phone, email, and chat, with a strong focus on professionalism, accuracy, and empathy.
- Provide comprehensive information about banking products and services to customers, assisting them in making informed decisions.
- Assist customers in navigating online banking platforms and resolving technical issues related to online account access, transactions, and security concerns.
- Process account-related requests such as balance inquiries, fund transfers, account updates, and card activations promptly and accurately.
- Handle and resolve customer complaints and concerns, ensuring a satisfactory resolution in alignment with bank policies and procedures.
- Maintain accurate and up-to-date customer records and interaction history using the bank's customer relationship management.
- Collaborate with other departments within the bank to resolve complex customer issues that require cross-functional support.
- Stay up-to-date with industry trends, banking regulations, and changes in products and services to provide accurate information to customers.
- Attend regular training sessions to enhance product knowledge and customer service skills.
Qualifications :
- Proficiency in either Hindi or Punjabi
- High school diploma or equivalent; associate's or bachelor's degree is required.
- Proven experience in customer service, preferably within the banking or financial services industry.
- Excellent communication skills, both written and verbal, with a strong ability to convey information clearly and effectively.
- Empathetic and patient approach to handling customer inquiries and concerns.
- Proficiency in using various computer applications and online platforms, including banking software and CRM systems.
- Strong problem-solving skills and the ability to think critically to resolve complex customer issues.
- Detail-oriented and organized, with the ability to multitask and manage time effectively.
- Knowledge of banking products, services, and procedures is highly desirable.
- Familiarity with online banking and mobile app usage is a plus.
- Willingness to work Tuesday to Friday from 10 : 00 AM to 5 : 00 PM, and Saturdays from 10 : 00 AM to 4 : 00 PM.
- Professional demeanor, positive attitude, and a commitment to delivering exceptional customer experiences.
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