Provides friendly and efficient customer service, order processing and delivery support to customers of Gordon Food Service via phone, email, SMS, and chat. This role will focus on assisting customers with their day to day inquiries to ensure their needs are being met. Promotes and utilizes E-Commerce technologies.
The successful candidate must be in commutable distance to the Delta, Edmonton, or Calgary DC.
The salary range for this position is $38 000 - $48 000 plus potential 10% bonus
Medical, Dental, Prescription Drug, and EAP Benefits after 30 days of employment
Comprehensive customizable benefits program to suit you and your family needs including dental, vision, prescription drugs and extended health coverage
Company matched retirement program
Profit sharing
Training and career advancement opportunities
Gordon Food Service product discounts
Employee appreciation events
Family culture
Maintain current knowledge of business processes within divisions and distribution centers to assist District Sales Representatives and customers
May mentor new Customer Care Generalists and attend ongoing training sessions
Arranges exception deliveries in collaboration with Transportation departments, 3rd party order/delivery systems, UPS or any other delivery services aligned with Gordon Food Service
Determine appropriate credits for customers. Assists with Invoice and Credit Memo inquiries as well as processes appropriate credits for customers as needed
Supports Recalls Communication Management, as needed.
Performs other duties as assigned.
Excellent communication and interpersonal skills to provide an exceptional first impression and comfortable, efficient and reliable customer service, order entry and issue resolution.
Must have excellent attention to detail, time management and organizational skills.
Develops solutions to a variety of problems of moderate scope. Refers to policies and practices for guidance.
Must have the ability to multitask, prioritize and be able to work independently or within a team environment.
Highly motivated self starter with a focus on details and accuracy in a fast paced environment
Must be a strategic thinker, inquisitive, innovative, and creative in order to problem solve, build relationships, network, link resources and apply business practices
Must have good customer service and time management skills.
Ability to demonstrate understanding of Foodservice industry and operations
Ability to adapt to frequent technological and GFS proprietary application changes and program functions
Ability to perform 10-key data entry
High School Diploma (or equivalent) plus 1 year experience in inside sales or customer service
Bachelor Degree in Business, Sales or Marketing preferred
Generalist, Customer Care • Delta, British Columbia
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