Senior Manager Technical Integration Services

Requisition ID : 245387

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Leads and oversees Technical Integration Services in Canada / globally ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures.

The role is to lead the development, implementation and management of onboarding activities for the Bank's cash management and payment offerings and work closely with other business units to ensure client services are setup in a timely and accurate manner. Responsibilities also include improving the efficiency of the client onboarding process by working with various partners to develop and test enhancements and coordinating efforts across the other teams involved with client onboarding to achieve synergies and reduce duplicate efforts.

The role will be responsible for achieving objectives in delivering a positive client experience during the onboarding of cash management and payment services. The incumbent will partner with GBP - Sales, Commercial Banking, Business Service Centres, GBP - Product, CMCCC, and IT&S, as well as 3rd party service providers to ensure client objectives can be satisfied or exceeded and to manage customer's onboarding expectations and priorities.

A key focus will be to take ownership for the end-to-end life cycle of client implementations, including those involving the Bank's top-tier clients.

Accountabilities

• Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Cultivate effective partnerships with Client & Sales Management, Product, Technology and Operations.
• Handle issue escalation from project partners and escalate as appropriate to senior management.
• Negotiate and communicate resources, scope and critical milestones with all onboarding project partners.
• Represent the client onboarding team to senior members of the Bank's business, legal, credit and compliance teams.
• Oversee the problem resolution process; problems are documented, tracked and reported to facilitate timely fixes.
• Respond to ad hoc queries related to the account requests.
• Socializing onboarding knowledge, experience and case studies via the RFP process.
• Creates an environment in which his / her team pursues effective and efficient operations of his / her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML / ATF / sanctions and conduct risk.
• Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison / values / business strategy; and, managing succession and development planning for the team.

Education / Experience / Other Information

Working Conditions