Customer experience and operations analyst coordinator

Strategic Role at the Heart of the Customer Experience
Join a key player in the food retail sector, committed to offering an impeccable online shopping experience. We are looking for a bilingual, results-oriented professional to fill a strategic role at the intersection of data analysis, operations, and customer service.

Junior profiles and recent graduates with relevant experience are strongly encouraged to apply. This position offers a unique development opportunity in a rapidly growing sector.

Physical Location: Dedicated Online Grocery Store – Ville Saint-Laurent Hybrid Format: 4 days/week in the office

Specific Responsibilities: From Analysis to Customer Impact
This role supports the management of online operations and after-sales service, focusing on analytical rigor and continuous improvement of the customer experience.

Advantages
Long-term contract – with possibility of permanence.
Modern work environment in Ville Saint-Laurent.
Stimulating project within a team dedicated to customer excellence.
Opportunity to subscribe to group insurance plans.
Access to continuous development platforms.

Responsibilities
Analyze Customer Satisfaction Survey results to identify issues and recommend concrete solutions for improving the after-sales experience.

Ensure close monitoring of customer service performance indicators and drive continuous improvement.

Participate in the standardization and automation of data analysis processes.

Collaborate with IT and Operations teams to improve data quality and ensure that analyses support the company's strategic objectives.

Qualifications
Qualifications and Experience
2 to 3 years in a call center (or customer service environment)

1 to 3 years of experience in data analysis.

Technical Skills:
Advanced proficiency in MS Office software (Excel essential).

Proficiency in PowerBI and PowerAutomate.

Demonstrated ability to analyze customer data to generate tangible impacts.

Languages:
Bilingualism (oral and written) essential – Ability to interact with unilingual English-speaking employees, suppliers, or external partners and cover a territory that spans beyond Quebec and which requires communication with customers and clients who do not speak French


Candidate Profile
Strong analytical skills and critical thinking.

Structured and rigorous, focused on quality work/service.

High level of autonomy and ability to make decisions.

Priority management and self-control.

Summary
Ready to make a real difference in the online customer experience?

This mandate is a concrete opportunity to join a major company in a key role where your organizational skills, rigor, and analytical sense will be fully utilized.

Apply now and send your CV to joelle.destinee.lembe-beina@randstad.ca

Looking forward to hearing from you, Joelle :)

Only selected candidates will be contacted as part of a confidential process.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.