Intermediate Business Analyst

We are seeking a highly skilled and dynamic Intermediate Business Analyst to bridge the gap between business needs and technical solutions. In this dual-focused role, you will play an instrumental part in defining, prioritizing, and delivering software products and features that enhance operational efficiency. Working closely with cross-functional stakeholders, you will analyze business workflows, translate complex challenges into clear technical requirements, and guide development teams throughout the software development lifecycle to deliver valuable, high-impact solutions.

Location: Toronto, ON

Duration: 6-month contract.



Advantages
Dual-Impact Scope: Combine strategic business analysis with hands-on product ownership.

Modern Agile Environment: Drive feature delivery using industry-standard tools like Jira, Azure DevOps, and Confluence.

End-to-End Ownership: Lead initiatives from initial requirement discovery through UAT sign-off and post-launch evaluation.

High Visibility: Engage directly with key stakeholders and technical teams to shape core operational systems.



Responsibilities
Business Analysis & Process Mapping: Conduct in-depth analyses of business processes, workflows, and systems, creating detailed documentation including process flows, data models, and system diagrams.

Requirements Elicitation: Gather, analyze, and document business requirements, user stories, use cases, and functional specifications through interviews, workshops, and surveys.

Backlog Management & Prioritization: Define, manage, and prioritize product backlogs to align development deliverables with strategic goals and business value.

Agile Lifecycle Collaboration: Collaborate with engineering and QA teams during sprint planning, daily stand-ups, reviews, and retrospectives, breaking down high-level requirements into actionable user stories with clear acceptance criteria.

User Acceptance Testing (UAT) & Quality Assurance: Oversee UAT execution to verify that implemented solutions meet defined business requirements, functional specifications, and quality baselines.

Stakeholder Alignment & Facilitation: Act as the primary liaison between business leads and technical squads, driving consensus, facilitating decision-making, and resolving conflicting priorities.

Continuous Process Improvement: Perform gap analyses on existing operational models and track post-launch performance metrics to identify ongoing optimization opportunities.



Qualifications
Business Analysis & Product Ownership Seniority: 5 to 7 years of combined professional experience operating as a Business Analyst and/or Product Owner (Strictly Required).

Analytical Problem-Solving: 5 to 7 years of demonstrated analytical skills with a proven capability to break down complex operational challenges into clear technical components (Strictly Required).

Communication & Facilitation Mastery: Exceptional verbal, written, and presentation skills to engage diverse technical and non-technical stakeholders effectively (Strictly Required).

Self-Directed Autonomy: Strong ability to work independently, manage competing priorities, and initiate tasks proactively (Strictly Required).

Domain Experience: Hands-on experience delivering IT software solutions within public sector environments, transit operations, or bus services (including dispatch, scheduling, or fleet management).

Agile Tooling & Methodologies: Practical fluency with Agile frameworks (Scrum, Kanban) and enterprise management software (Jira, Azure DevOps, Confluence).

Education: Bachelor’s degree in Business Administration, Computer Science, Engineering, Public Administration, or a related field (or equivalent practical experience).

Nice-to-Have Assets:
Relevant professional certifications (e.g., CBAP, CSPO).

Familiarity with data analysis tools, UX/UI design principles, or digital accessibility standards.



Summary
If you're interested in the "Intermediate Business Analyst" role based in Toronto, we encourage you to apply online at www.randstad.ca.
Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.