Global Systems Operator

Is this role right for you?

In this role you will:

• Contributes to a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

• Responsible to consistently meet/exceed user expectations for the delivery of critical batch processes and monitoring across all geographies and lines of business. These activities may include (but are not limited to) managing individual work in progress limits, assisting in the facilitation of incident management bridges and communications, performing recovery procedures as well as performing alert/incident monitoring within the approve enterprise incident SLA.

• Required to monitor the operations of various workload automation and monitoring tools according to documented procedures as well as critical services and infrastructure components across the enterprise. These duties include approving and setting up manual scheduling, assisting in the identification of root cause for failed jobs/processes and performing corrective action for application/infrastructure alerts to ensure service level agreements are met. This position requires extensive attention to details given the potential customer and monetary impact that can result from a failure to adhere to procedures and best practices.

• The Global Systems Operator is expected to have a strong customer service mindset as it applies to the monitoring of the Bank’s online applications across all geographies. This focus is to ensure that the applications are consistently operating within the Bank’s documented Service Level Agreements. The individual is expected to have a technical understanding of the Bank’s various environments across business lines and must have the ability to adapt and embrace constantly changing technology.

• Responsible for ensuring any problems worked on are documented in a detailed manner within the incident record (incident/problem management tool) and that a chronology is provided to senior management for all service impacting issues. All incidents must be tracked through the incident/problem management tools and escalated if necessary.

• Responsible for completing Shift Turnover logs, Morning Statuses and all relevant logs prior to shift turnover and to ensure that the Senior / Senior Manager is aware of all in-flight or outstanding issues that may require attention.

• Due diligence by the Operator is mandated that all programmers and other individuals follow the established protocols as they pertain to Emergency Change Request, Mailboxes, Special Processing, Incident/Batch Management etc… such that nothing adversely affects the Bank’s critical information asset processing.

• There is an expectation that the Operator will suggest on-going processing improvements and/or scrutinize changes submitted by other departments after they have been reviewed by the Senior Application Specialist. The more-experienced Operator is also expected to step into the role of the Senior Global Systems Operator in the absence of that individual due to holiday, weekends, vacations or extended coverage

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have.

• Associate's or Bachelor's Degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field or equivalent work experience.

• 2-5 years technical or operations based work experience

• Ability to work in a fast-paced environment and adapt to change in process/procedure to accommodate our customers while focusing on risk mitigation and customer service.

• Excellent verbal and written skills are essential to ensure incidents/problems are understood and documented accordingly.

• Excellent organization and time management skills with the ability to manage multiple problems from simple to complex concurrently

• Ability to focus on timelines and Service Level Agreements to ensure they are achieved while working in an operations environment where potentially multiple issues are occurring

• Spanish as a second language is an asset for communicating with our International partners.

• The Operator is required to have an in-depth and extensive knowledge of workload automation. Tools may include CA7 Scheduler, Autosys, Sysadmiral (Tidal), Control M (BMS) AS400/iRobot etc…

• Working knowledge (ability to work un-assisted) of Endevor, Data Management, Problem and Change Management, TSO/CLISTS, ACF, BUNDL, APCDOC, JCL, AIX and ServiceNow platforms (Event Management, Incident management, Knowledge)

• Working knowledge of monitoring tools that feed into the Global Systems Operations Centre ie: SMURF, Dynatrace, Splunk, Aternity, Foglight, AQA-STM etc…

• Working knowledge of IMS, CICS, DB2, CMS and VSAM is also strongly recommended as well as a proficiency in being able to configure Personal Communications iSeries Access for Windows, the use of HMC consoles for a multiple LPAR environment, RDARS and Content Management on Demand.

• PC skills are essential requirement for the such as Windows, Office, Word etc

• Problems from a moderate to a difficult level of complexity should be easily handled in that technical and/or operational guidance can be provided to the Development and User areas in satisfying their business line provisions.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration.
• Community Engagement - We offer opportunities for community engagement & belonging with our various programs such as hackathons.