Talent.com
FAIRMONT
Bilingual Royal Service Agent (Full-Time)FAIRMONT • Ottawa, Ontario, Canada
Bilingual Royal Service Agent (Full-Time)

Bilingual Royal Service Agent (Full-Time)

FAIRMONT • Ottawa, Ontario, Canada
Il y a 19 jours
Type de contrat
  • Temps plein
Description de poste
Job Description

Reporting to the Royal Service & Loyalty Manager, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service to our internal and external guests
  • Process all external and internal calls either by redirecting calls or assisting the caller
  • Take ownership of the caller’s request and ensure follow up according to the hotel’s standards
  • Have a sufficient working knowledge of all departments
  • Serve as a liaison for Guests requiring information relating to all aspects of the hotel
  • Deliver and program wake up calls for guests
  • Send Secure Pay forms upon request
  • Maintain and ensure all guestroom telephones are in operating condition
  • Responsible for organizing daily amenity report and same day amenity requests
  • Take in-room dining food & beverage orders
  • Take dining reservations for our restaurants and answer questions regarding menu items and special dining events in an informative and helpful way
  • Create bills and post to guest accounts
  • Maintain proper telephone etiquette at all times
  • Have full knowledge of the hotel’s emergency procedures
  • Follow department policies, procedures, service standards and safety policies
  • Assist in the training of new colleagues
  • Other duties as assigned by the Royal Service and Loyalty Manager

Qualifications

  • Available to work overnight shifts
  • Fluent in both official languages
  • Previous related experience
  • Previous Point of Sale system experience preferred
  • Must have Smart Serve certificate
  • Food and Beverage experience is a strong asset
  • Ability to function effectively in emergency situations
  • Must possess outstanding guest services skills
  • Highly responsible and reliable
  • Must have excellent telephone manners and experience
  • Strong familiarity with computers - Must be able to type 40+ words per min
  • Strong team player and self-reliant


Additional Information

Physical Aspects of Position (include but are not limited to):

  • Sitting throughout shift and occasional lifting and carrying up to 20 lbs

Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Créer une alerte emploi pour cette recherche

Bilingual Royal Service Agent (Full-Time) • Ottawa, Ontario, Canada

Offres similaires

Customer Service Agent - 50k-60k/Year - Remote

Spade RecruitingNorth Grenville, Ontario
Télétravail
Temps plein
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Voir plus

 • Offre sponsorisée

Bilingual Account Manager

Hilti CanadaOttawa, ON, CA
Temps plein

This role may involve travel for training and client engagement as part of the responsibilities.Demonstrate tools to customers and collaborate with multiple departments.Utilize platforms such as Sa... Voir plus

 • Offre sponsorisée

Remote Customer Service Agent with Bilingual Proficiency

ConcentrixOttawa, ON, CA
Télétravail
Temps plein

Step into a fulfilling remote role as a Customer Service Agent, utilizing your bilingual proficiency to enhance customer interactions.Help provide prompt solutions and product recommendations as pa... Voir plus

 • Offre sponsorisée

Bilingual Guest Service Agent ( Part-Time )

FairmontOttawa, ON, CA
Temps partiel +1

Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Guest Services Agent.Wonderful com... Voir plus

 • Offre sponsorisée

Bilingual Account Manager (Remote)

Strauss event & association managementOttawa, ON, CA
Télétravail
Temps plein

As Bilingual Account Manager (Membership Manager) with Strauss event & association management, you utilize your experience in the promotional products industry and English and French language skill... Voir plus

 • Offre sponsorisée

Bilingual Customer Experience Agent

Kalkomey Enterprises, LLCOttawa, ON, CA
Temps plein

Join Kalkomey as a Bilingual Customer Experience Agent, assisting clients across phone, email, and chat in both English and French.This role focuses on delivering personalized support and resolving... Voir plus

 • Offre sponsorisée

Work-from-Home Bilingual Call Agent

MCIOttawa, ON, CA
Télétravail
Temps plein

Elevate your career with MCI as a Work-from-Home Bilingual Call Agent! Use your English and French skills to deliver top-notch customer support.This remote position offers you the chance to engage ... Voir plus

 • Offre sponsorisée

Business Partnerships Advisor, Canada-Colombia Trade and Social Impact - Spanish Required

Cuso InternationalNorth Grenville, Ontario
Permanent

This Volunteer Placement is Located in:.Spanish Level 4-Advanced and English Level 5-Fluent.Please submit a Spanish Resume and Statement of Interest.Open to Canadian Citizens and Permanent Resident... Voir plus

 • Offre sponsorisée

Housekeeper Wanted - Housekeeper Wanted In Merrickville, Ontario Earn $23/Hour For Quality Cleaning

Housekeeper.comMerrickville, Ontario, Canada
23,00 $CA par heure
Temps plein

Hello! I am a homeowner in Merrickville, Ontario, and I am looking to hire a reliable and detail-oriented housekeeper.If you take pride in keeping spaces clean and organized, this opportunity might... Voir plus

 • Offre sponsorisée

Bilingual Quebec Licensed Insurance Advisor (Remote)

PolicyMeOttawa, ON, CA
Télétravail
Temps plein

Join us at PolicyMe! We're modernizing insurance and we'd like your help.The Canadian insurance landscape has remained largely unchanged for decades and we are in the process of changing that.We're... Voir plus

 • Offre sponsorisée

Remote Bilingual Sales Center Agent

Smartstop-Self-StorageOttawa, ON, CA
Télétravail
Temps plein

Become a key player at SmartStop Self Storage as a Remote Bilingual Sales Center Agent! Engage customers through inbound and outbound calls while addressing their storage needs.In this essential ro... Voir plus

 • Offre sponsorisée

Banking Advisor - Bilingual (Mandarin)

RBCOttawa, ON, CA
Temps plein

This is an opportunity for candidates to express their interest in current and future Banking Advisor positions across our Ottawa Communities.Includes locations such as; Ottawa Central, Ottawa East... Voir plus

 • Offre sponsorisée

Supervisor of Customer Relations - Full Time

Hard Rock Hotel CancunOttawa, ON, CA
Temps plein

Join Hard Rock Hotel & Casino Ottawa as a full-time Customer Relations Supervisor.Oversee player services and ensure compliance while leading a vibrant team.Reporting to the Customer Service Manage... Voir plus

 • Offre sponsorisée

Bilingual Royal Service Agent (Full-Time)

Fairmont Hotels & ResortsOttawa, ON, CA
Temps plein

Located in the heart of Canada's capital next to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill the role of Royal Service Agent (Full‑Time).Wonde... Voir plus

 • Offre sponsorisée

Part-time (20-40h) Bilingual Customer Service Representative, Groupe CH Events

Nordia Inc.Val-des-Monts, QC, CA
Temps partiel

Every day, our thousands of customer experience (CX) professionals help Canadians engage with the brands they love, turning each interaction into a moment that matters.Together, we make the world a... Voir plus

 • Offre sponsorisée

Supervisor of Customer Relations - Full Time

Hard Rock InternationalOttawa, ON, CA
Temps plein

Join Hard Rock Hotel & Casino Ottawa as a full-time Customer Relations Supervisor.Oversee player services and ensure compliance while leading a vibrant team.Reporting to the Customer Service Manage... Voir plus

 • Offre sponsorisée

Agent Bilingue - Support Client à Toronto

Canada Mortgage and Housing CorporationOttawa, ON, CA
Temps plein

Rejoignez le Centre d'appel de Toronto en tant qu'Agent Bilingue.Offrez un soutien de première classe et améliorez l'expérience client.La SCHL recrute un Agent pour sa ligne de service à la clientè... Voir plus

 • Offre sponsorisée

Deliver with Uber - Flexible Gig

Uber eatsChelsea, QC, CA
Temps plein +2

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your... Voir plus

 • Offre sponsorisée

Complete Online Surveys For Cash (Up to $25/per)

Earn HausCantley, QC, CA
Temps plein +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Voir plus

 • Offre sponsorisée

Bilingual Premium Support Specialist (EN/FR)

TraveltechessentialistOttawa, ON, CA
Temps plein

A leading tech-driven hospitality company is seeking a Customer Service Specialist to provide premium support as part of the Airbnb community.This full-time role requires expertise in hospitality, ... Voir plus