Under the direction of the Food Services Manager, the Sale Attendant provides exceptional customer service to all clients of UBCO Food Services. This could include serving customers, taking payments and preparing food and beverages in either food service restaurants, residences or retail outlets.
Organizational Status
Reporting to the Food Services Manager, the position interacts with other Food Services Staff as well as staff, faculty students and all other customers. Receives direction and guidance from the Senior Sales Attendant.
Work Performed
- Serves customers
- Takes payments
- Prepares food and beverages in food service restaurants, residences and retail outlets
- Other duties as required
Consequence of Error/Judgement
Poor customer service could negatively impact the reputation of UBCO Food Services.
Supervision Received
Reports to the Food Services Manager. Takes day-to-day direction from the Senior Sales Attendant.
Supervision Given
No supervision given.
Preferred Qualifications
- Grade 10 or equivalent and Food Safe Level 1 Certificate
- One year of related experience or an equivalent combination of education and experience
- Must complete and pass associated specialized training programs, if located in a specialized Skills Outlet (i.e. Tim Hortons, Subway, Starbucks, etc.)
Performance Competencies & Criteria
- Ability to maintain cafeteria in a safe and sanitary manner
- Excellent customer service skills with ability to deal tactfully and diplomatically with internal and external contacts
- Must be flexible and able to manage conflicting priorities to meet deadlines
- Ability to work effectively both independently and as part of a team with an aptitude for working in a collegial and collaborative environment
- Excellent organizational skills, with a demonstrated ability to handle a high volume of work during peak periods; ability to multitask
- Ability to work flexible hours, including evenings and weekends
- Must be able to lift 30+ LBS safely
- Must be able to work on your feet for 8+ hours
Minimum Qualifications
- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
Sales Attendant (Auxiliary) • Vancouver, British Columbia, CA
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