Road Investigator, Surveillance

Overview

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

What You\'ll Do

Act as Case Lead and perform discreet field investigations using stationary and mobile surveillance strategies.

Maintain broad, last minute availability to attend to critical investigative needs.

Utilize proactive case management to maintain agility and ensure stakeholders are updated & aware of investigative findings in a timely manner.

Produce succinct and actionable reports based on evidence gathered.

Observe strict privacy requirements and ensure all investigations align with applicable legislation & regulation.

Adhere to best practices related to investigation, safety, risk management, and the law.

Maintain an acceptable driving record throughout your employment.

Take part in projects and broader department strategies and initiatives.

Conduct investigative assistance / tasks as assigned

Establish investigation strategy, gather and analyze facts, manage case file, and ensure proper documentation and collection of physical or electronic evidence

Assist stationary investigators with field investigation, as required

Determine when an investigation is ready for disposition

Prepare case brief for defending a case disposition or enabling internal or external prosecutions

Liaise with Fraud Management or other investigative team colleagues, and the Claim, Underwriting, and Legal operations

Evaluate evidence sufficiency on an ongoing basis until the validity of the issue(s) in question can be determined

Attend court as directed

What You\'ll Bring

Post-secondary education or equivalent work experience

CIP designation or working towards CIP an asset

Minimum 3+ years in surveillance / field investigation

Demonstrated ability to operate for extended periods in austere environments and conditions.

Experience working alone under minimal supervision for extended periods.

Strong operational risk assessment and control skills

Excellent analytical, problem-solving, and decision-making skills

Class 5 License with an acceptable driving record

Confidence in making objective decisions in high-risk or legally sensitive matters

Solid understanding of surveillance case law and applicable privacy legislation

First Responder / Military Experience / Law Enforcement / Private Investigation considered an asset.

Superior analytical, problem-solving and decision-making skills

Valid driver’s licence

Mobility across Canada, as required

What You\'ll Get

Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

Outstanding Career Development opportunities.

We’ll support your professional development education.

Competitive vacation package with the option to purchase 5 extra days off per year

Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion

Corporate wellness programs to support our employees’ physical and mental health

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

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