Help Desk Technician
Halton Healthcare • Oakville, ON, CA
Il y a 1 jour
Type de contrat
- Temps plein
Description de poste
Job Description
As a member of the Technical Support team, this individual will use their Information Technology and Customer Service skills to provide first and second level technical support to over 3000 hospital staff members.
Technical hardware/software support
- Provide first and second level support for Information Systems hardware, software, network and operating system requests. Requests that aren’t resolved within the expected OLA/SLA guidelines are escalated to either System Administrators or Application Analysts.
User Administration
- Account administration
- File administration
- Account policies
Miscellaneous
- Helpdesk database administration and maintenance.
- Desktop deployment and life-cycle services
- Technical procedural documentation
- Configuration and Asset management
- Incident and Change management
- Provides Preventive Maintenance procedures on all Peripheral and Desktop equipment
- Contributes to the development and implementation of the departmental strategic plan
- Other duties as required
Qualifications
- Information Technology Degree or Diploma required
- Minimum of 2 years of progressive experience in the Information Systems field including applications, networking , operations and telecommunications
- Industry standard technical certifications (MCP/A+) preferred
- Excellent verbal and written communication skills
- Proven business analysis and problem solving skills
- Proven superior customer service skills
- Proficient with the Windows suite of operating systems and Microsoft Office product line required
- Minimum of 1 year computer hardware and peripheral equipment trouble shooting and support skills required
- Knowledge of LAN environment preferred
- Proven technical writing/documentation skills preferred
- Must be able to work flexible hours as needed
- Must be able to meet the physical demands of the position
- Satisfactory employment and attendance record required
Additional Information
Status: Temporary Full-time (Approx. 18 months)
Hours: Monday to Friday - hour day shifts (Hours are subject to change based on operational needs)
Salary: $ to $ per hour
Date posted: October 15, 2026
Internal applications due by: October 22, 2026
REF4271K