Talent.com
Swissport International AG
Duty Manager – VIP lounge YULSwissport International AG • Dorval, Quebec, Canada
Les candidatures ne sont plus acceptées
Duty Manager – VIP lounge YUL

Duty Manager – VIP lounge YUL

Swissport International AG • Dorval, Quebec, Canada
Il y a plus de 30 jours
Type de contrat
  • Temps plein
Description de poste

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things, and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.


If you have a passion for hospitality, enjoy meeting new people, and enjoy giving customers a great start to their travels in a bustling & exciting airport setting, then this is the role for you! Swissport operates 50+ airport lounges worldwide under the “Aspire Lounges” brand name.

Our lounges are not quite cafés or restaurants but offer a haven for guests looking for a comfortable seat, complimentary food and drinks, great WiFi, and a fantastic experience before their flight, no matter the reason for the journey.

Job Summary


Reporting to the Lounge Manager, the DM is responsible for overseeing the operation of the Executive Lounge.

Your activities

  • Supervises the Lounge Agents
  • Assign duties, direct staff
  • Ensure that the daily report is properly completed and sent to all the relevant parties
  • Ensure that all operations are run in line with budgets and financial KPIs and that the lounge complies with all audits and has perfect scores
  • Coach and train staff members, maintain performance management records while working following applicable collective bargaining agreement
  • Ensure compliance with Transport Canada, airline customers, and Company rules and regulations, Liaison with airline customers and airport authorities
  • Always ensure a prompt and high standard of guest service to the travelers and respond to customer issues with corrective and preventive action
  • Enforce and monitor the Company's Health & Safety policies and procedures
  • Promote employees’ assiduity and maintain good work relations

Your profile

  • High School diploma or equivalent
  • 3 years' experience as a maître d'hôtel or restaurant manager
  • Passionate about customer service with a positive attitude and self-motivated
  • A proven leader with the ability for problem-solving and people management skills
  • High sense of responsibility and attention to detail. Planning and organizing skills
  • Excellent communication skills in written and spoken French and English
  • Frequent interaction with international customer
  • Commitment to continuous improvement
  • Computer literate (Office Word, Excel, PowerPoint)
  • Flexible to work on various shifts (days, evenings, nights, weekends, and holidays)

What we offer

  • Competitive pay rate, extended health, dental, and vision package.
  • 4% of vacation pay is included in your monthly payroll
  • Comprehensive paid training
  • Free airport parking is provided
  • Possibility of advancement – we encourage internal career development
Créer une alerte emploi pour cette recherche

Duty Manager – VIP lounge YUL • Dorval, Quebec, Canada

Offres similaires

Assistant Manager for Outstanding Guest Engagement and Leadership

lululemonMontreal (administrative region), QC, CA
Temps plein

Drive exceptional guest engagement as an Assistant Manager, crafting memorable retail experiences.Inspire and develop teams while ensuring operational excellence in a vibrant store setting.This Ass... Voir plus

 • Offre sponsorisée

Front Desk Hospitality Agent

Hospitalité Sonder Canada Inc.Montreal (administrative region), QC, CA
Temps plein

Sonder is a leading global hospitality brand, offering premium, design‑forward apartments and boutique hotels for the modern traveler.Founded in 2014, Sonder delivers tech‑enabled, seamless experie... Voir plus

 • Offre sponsorisée

Account Manager to Independent Revenue Director

Your Paths To LifeMontreal (administrative region), QC, CA
Temps plein

A leading professional coaching firm in Canada seeks an experienced Business Mentor for Professionals.You will leverage your sales expertise to qualify high-value clients and scale your own busines... Voir plus

 • Offre sponsorisée

Luxury Gel Manicurist Position at Avanti

Avanti Le Spa IncMontreal (administrative region), QC, CA
Temps plein

Avanti Le Spa seeks a skilled Gel Manicurist for our luxurious Côte-St-Luc salon.Deliver high-quality services to a devoted clientele while maintaining impeccable standards.As part of Avanti Le Spa... Voir plus

 • Offre sponsorisée

Remote Hospitality SaaS Sales Manager

Third-Party Job PostsMontreal (administrative region), QC, CA
Télétravail
Temps plein

A leading hospitality technology company is seeking a Sales Manager to expand its presence by acquiring new clients and showcasing its SaaS solutions.This fully remote role requires a self-motivate... Voir plus

 • Offre sponsorisée

Luxury Client Relations Agent Role

Four SeasonsMontreal (administrative region), QC, CA
Temps plein

Join Four Seasons in Montreal as a Client Relations Agent to create unforgettable guest experiences at our luxury hotel.Manage guest interactions with precision and personalization.This role demand... Voir plus

 • Offre sponsorisée

Luxury Home Furnishing Support Role

Restoration HardwareMontreal (administrative region), QC, CA
Temps plein

Facilitate luxury guest experiences as a Gallery Support Associate.Ensure prompt client shipments and manage merchandise organization while promoting service excellence.This role requires a commitm... Voir plus

 • Offre sponsorisée

Sonder Hospitality Front Desk Role

SonderMontreal (administrative region), QC, CA
Temps plein

Become the face of Sonder as a Front Desk Agent, delivering exceptional service and guiding guests using innovative technology.This role is crucial in crafting memorable experiences in our boutique... Voir plus

 • Offre sponsorisée

Front Desk Hospitality Agent

SonderMontreal (administrative region), QC, CA
Temps plein

Sonder is a leading global hospitality brand offering premium, design‑forward apartments and intimate boutique hotels.Founded in 2014, Sonder delivers a single, beautifully integrated experience th... Voir plus

 • Offre sponsorisée

Director – TerraMaris Club

Canadian Adventure ChartersMontreal (administrative region), QC, CA
Temps plein

Canadian Adventure Charters (CAC).Position: Director – DeepSea Discovery Club, Executive VIP 500 Membership Plan.Location: Canada/Global (Remote with International Travel).Reports To: CEO, and boar... Voir plus

 • Offre sponsorisée

Duty Officer-Montréal

Royal Air MarocMontreal
Temps plein

As part of the management of its activity within Montréal airport , Royal Air Maroc is recruiting a duty officer who will be in charge of assisting the stopover chief in the management of the stopo... Voir plus

 • Offre sponsorisée

Agent(e) relations clients / Guest Relations Agent

Four SeasonsMontreal (administrative region), QC, CA
Temps plein

Four Seasons is powered by our people.We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.Our ... Voir plus

 • Offre sponsorisée

Luxury Furniture Showroom Sales Manager

Avenue Design CanadaMontreal (administrative region), QC, CA
Temps plein

Manage a luxury furniture showroom and lead the sales team to exceed performance goals.Enhance customer engagement and optimize inventory selection while driving financial success.This managerial r... Voir plus

 • Offre sponsorisée

Duty Manager Airbus Centre Client

Airbus AircraftMontreal (administrative region), QC, CA
Temps plein

Évoluez en tant que Duty Manager au Centre de Réponse Client d'Airbus à Mirabel.Profitez de votre savoir-faire technique et de votre expérience en soutien à la clientèle pour assurer une exploitati... Voir plus

 • Offre sponsorisée

Luxury Hotel Banquet Operations Director

Montreal Marriott Chateau ChamplainMontreal (administrative region), QC, CA
Temps plein

Shape unforgettable events at Marriott Château Champlain in Montreal as the Banquet Operations Director.Inspire a dedicated team to exceed guest expectations throughout the planning process.This fu... Voir plus

 • Offre sponsorisée

Airport Manager YUL

AeromexicoMontreal, Montreal (administrative region), CA
Temps plein

Applicants must be legally authorized to work in the country to apply to the selection process.The role coordinates flight operations in the state, directing teams above and below wing, to maintain... Voir plus

 • Offre sponsorisée

Revenue Manager with AppDirect Expertise

AppDirectMontreal (administrative region), QC, CA
Temps plein

Become a Revenue Manager at AppDirect, focusing on ASC 606 compliance and process optimization for digital subscriptions.Drive significant change and improvements across revenue accounting.This key... Voir plus

 • Offre sponsorisée

Event Manager

PlannedMontreal (administrative region), QC, CA
Temps plein

Planned is an event management platform that helps companies streamline their meetings & events booking process.We make it easy for anyone to plan successful events while giving finance teams the v... Voir plus

 • Offre sponsorisée

Leader en Réception chez InnVest Hotels

InnVest HotelsLaval (administrative region), QC, CA
Temps plein

Faites la différence au sein de l'équipe d'InnVest en tant que Leader en Réception! Ce poste exige une capacité à superviser les opérations et à optimiser la satisfaction des clients.Le Leader en R... Voir plus

 • Offre sponsorisée

Senior Meetings and Events Manager Role

Encore Corporate TravelMontreal (administrative region), QC, CA
Temps plein

Join Encore as a Senior Meetings and Events Manager, where your leadership will ensure exemplary event outcomes and client satisfaction.This essential role blends logistics management with client-f... Voir plus