Receptionist - Full Time - Monday to FridayWestminster Toyota • New Westminster, British Columbia, Canada

Receptionist - Full Time - Monday to Friday

Westminster Toyota • New Westminster, British Columbia, Canada

Il y a 6 jours

Type de contrat

Temps plein

Description de poste

Job Description

Westminster Toyota Requires a Full Time Receptionist

The primary and most important responsibility of this role is making outbound calls to existing clients.

This position requires someone who is confident on the phone, comfortable initiating conversations, and committed to maintaining strong communication with our customer base.

Duties include :

Lead Management & Follow-Up

Respond to inbound sales and service leads (phone, email, text, website inquiries)
Make high-volume outbound calls to new and existing customers
Follow up with unsold prospects and previous customers
Re-engage inactive or past service clients
Maintain consistent contact schedules for lead nurturing

Appointment Setting

Schedule sales and service appointments

Confirm appointments and reduce no-shows

Provide basic vehicle or service information to customers

Ensure proper handoff to Sales or Service Advisors

Customer Retention & Database Management

Update and maintain accurate customer records in CRM

Track communication history and follow-up tasks

Run targeted call campaigns (service reminders, promotions, equity mining, lease maturity, etc.)

Support marketing initiatives through outbound outreach

Performance & Reporting

Meet or exceed call volume targets

Achieve appointment-setting goals

Maintain high show rates and conversion rates

Follow dealership scripts and processes

Provide regular activity and performance reports to management

Qualifications

Strong phone and communication skills

Comfortable making high-volume outbound calls

Excellent listening and objection-handling abilities

Professional and positive attitude

Strong organizational and time-management skills

Basic computer and CRM proficiency

Sales or customer service experience preferred

Additional Information

This is a full time evening position. Schedule will be Monday - Friday from 08 : 30 am to 4 pm and Friday from 8 : 30 am to 3 pm.

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Receptionist Full Time Monday to Friday • New Westminster, British Columbia, Canada

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