Training and Client Support Specialist

About InTouchLink :

At InTouchLink, we are passionate about enhancing the lives of seniors and their families through our innovative communication platform. Our mission is to create a seamless experience that connects communities, fosters engagement, and empowers senior living communities to be the best versions of themselves. As a rapidly growing tech startup, we value a collaborative and supportive environment where creativity and teamwork thrive.

Position Summary :

We are seeking a dynamic and personable Training and Client Support Specialist to join our team. This is a full-time, permanent position. As the front-facing contact for our customers, you will play a vital role in ensuring client satisfaction by assisting with inquiries, troubleshooting issues, and providing training on our platform. This is an exciting opportunity for someone eager to make a meaningful impact in a fast-paced and ever-changing environment.

Key Responsibilities :

• Serve as the primary contact for customers via phone and email, providing timely and effective assistance for their inquiries.
• Identify patterns in customer service interactions and propose enhancements to improve overall satisfaction.
• Recommend product improvements based on client feedback and your observations.
• Conduct client audits for both internal assessment and client retention purposes.
• Edit and mass upload spreadsheets to manage client accounts and resident directory accounts effectively.
• Set up brand new communities within our platform, ensuring a smooth onboarding process.
• Create custom help videos to guide clients through our features and functionalities.
• Assist in implementing in-app guides on various system features to enhance user experience.
• Occasionally train new clients via video conferencing, delivering engaging and informative sessions.
• Ensure timely resolution of support tickets, maintaining our commitment to excellent service.
• Troubleshoot technical issues and assist clients with technology-related challenges or knowledge gaps.
• Manage ongoing projects, particularly regarding the onboarding of new clients, keeping an organized approach to multiple priorities.
• Test and provide feedback on new features and modules, ensuring they meet client needs and work effectively.

Qualifications :

Why Join Us?

InTouchLink offers a unique and exciting workplace where you can bring your skills to life and contribute to something meaningful. We prioritize collaboration and connection, with monthly meet-ups to build our team culture. If you’re looking for a role that is both rewarding and impactful, we invite you to be a part of our journey!

How to Apply :

If you're enthusiastic about providing exceptional client support and making a difference in the lives of others, we'd love to hear from you! Please submit your resume and a short cover letter highlighting your relevant experience and why you would be a great fit for InTouchLink.

Salary : $40-50K. This is an entry level position within our company, with room for growth.

Applicants must be residents of Canada.