POSITION SUMMARY
Respond to guest requests for special arrangements or services (., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests.
Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or . equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Notification to Applicants: The Ritz-Carlton, Toronto takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email
Concierge • Toronto, ON, Canada
Founded in 1988, and headquartered in Toronto, Tricon is one of North America’s preeminent rental housing providers.Tricon was one of the first movers to enter Toronto’s purpose-built rental apartm... Voir plus
Job Title: Genesis Concierge & Service BDC Coordinator - Be the Voice of Genesis Downtown!.At the innovative Genesis Downtown Toronto, we’re not just answering phones – we’re creating exceptional g... Voir plus
As a Security Concierge, you’ll be responsible for assisting residents by providing information and services as needed.This role requires someone that is self‑motivated, outgoing, detail‑oriented a... Voir plus
The Front Office Concierge will handle guest inquiries and check-ins, ensuring a high-quality guest experience. Voir plus
Become the Wellness Concierge at AVANT by Altea in Toronto, Ontario, shaping elite training and recovery experiences for our members.This full-time role prioritizes service and personal development... Voir plus
Concierge (UNIFOR TEC Concierge) - Part-Time with Benefits.Concierge (UNIFOR TEC Concierge) - Part-Time with Benefits.This opportunity is currently only available to bargaining unit members.If you ... Voir plus
Have an eye for style? We are hiring Bilingual (French/English) Advisors at our Concierge Centre in Toronto, ON.Apply today — your lifelong career in fashion might launch here.The mission of the Co... Voir plus
A local meal delivery service in Toronto is seeking a part-time Tower Ambassador to ensure seamless delivery of food orders.The role involves organizing and delivering orders within the office buil... Voir plus
Manage member requests and provide tailored services, requiring excellent communication skills in three languages. Voir plus
Headquartered in North York, ON, with employees in Canada, the US, China and India, NewAge is an industry- leading manufacturer and distributor of premium home improvement solutions.Our products ar... Voir plus
The Rotman School of Management is part of the University of Toronto, a global centre of research and academic excellence at the heart of Canada’s commercial and financial capital.Rotman is a catal... Voir plus
Thrive in organizations that constantly evolve and adapt.Comfort with ambiguity and self-starter with an aptitude for defining new processes.Experience working with teams and collaborating across g... Voir plus
As a Security Concierge, you’ll be responsible for assisting residents by providing information and services as needed.This role requires someone that is self-motivated, outgoing, detail-oriented a... Voir plus
Join Us to Grow, Connect, and Make an Impact.At BGO Properties, we’re dedicated to enhancing personal and professional growth, fostering meaningful connections, and giving back to the communities w... Voir plus
Join Us to Grow, Connect, and Make an Impact.At BGO Properties, we’re dedicated to enhancing personal and professional growth, fostering meaningful connections, and giving back to the communities w... Voir plus
Bring exceptional service to life as a Concierge at The James in scenic Rosedale, Toronto.You’ll ensure residents feel valued and supported through anticipated service and involvement.We are lookin... Voir plus
Fitness and Wellness Concierge (Onboarding Concierge).At AVANT, we redefine what it means to train and recover at the highest level.Our commitment extends beyond fitness solutions—we craft elite, p... Voir plus
One or two calls and you've got yourself a dream weekend!.We’re looking for a concierge who’s not afraid to pull out all the stops when it comes to pleasing a guest.This attentive person is our hot... Voir plus
