Maintenance Services Worker

Career Opportunity

The Calgary TELUS Convention Centre is looking to hire a full-time Maintenance Services Worker reporting to the Manager, Maintenance Services.
Reporting to the Manager, Maintenance Services, the Maintenance Services Worker performs general maintenance across the Calgary TELUS Convention Centre (CTCC) and the Glenbow Museum.
The role covers building envelope, base building finishes, and interior finishes at both facilities, upholding CTCC standards for quality and OH&S protocols.

Duties and Responsibilities

Operations & Service Delivery

• Maintain the interior and exterior of the CTCC and Glenbow Museum buildings, including but not limited to repairing damage to meeting rooms, public areas, offices and galleries.
  
• Patching walls, re-staining woodwork, replacing and repairing wallpaper, painting, repairing and replacing floor and ceiling tiles, operable wall panels and tracks, aerial work platforms, forklifts and snow removal equipment, repairing doors, mouldings and windows, maintaining the building envelope at both facilities, and removing graffiti from exterior walls.
• Perform and/or assist contractors with internal renovations.
• Transport internal freight as required.
• Oversee and enforce company standards on contractors for quality, conduct, occupational health and safety protocols.
• Log completed tasks and inspection results each shift using the department's shift logging software (Muddy Boots).
• Check EBMS daily for scheduled event functions and use the event schedule to plan and prioritize maintenance work for the day and week ahead.
• Snow removal (using a shovel &/or snow removal equipment) from the loading docks, sidewalks around both CTCC buildings and the Glenbow Museum, and the patio in the south building.
• Perform pin spotlight adjustments.
• Attend pre-convention and other meetings as required.
• Work flexible and overtime hours as required.
• Assist other departments as required.
• Other duties as assigned.

Asset and Inventory Management

• Repair furniture and equipment as required.
• Maintain clean and organized shops and equipment to ensure good working conditions.
• Operate the forklift to move freight within the facility.
• Conduct routine inspections of assigned equipment and report defects or maintenance issues promptly.
• Assist with inventory control of finishes and shop supplies and restocking as required.

Customer Service & Public Interaction

• Interact courteously and professionally with guests, clients, exhibitors, and staff while performing duties.
• Maintain a positive and helpful demeanor, even in high-pressure or client-facing situations.
• Respond to client-impacting requests in a timely, respectful, and service-oriented manner.

Job-Related Skills

• Strong mechanical aptitude.
• Team player who is comfortable working in a fast-paced changing environment under tight timelines.
• Customer service focused with strong interpersonal communication, planning and organizational skills.
• Awareness of safety regulations and requirements and proven ability to work safely.

Education

• High School Diploma.
• Post-Secondary Trade (Asset).
• 3-5 years of building maintenance experience.
• Microsoft Office, with strong Excel skills preferred.
• Momentus or similar EBMS (event management booking system).
• First Aid, CPR, AED Certification.
• Knowledge of CMMS software such as UpKeep, ClickUp, Muddy Boots, or similar platforms is an asset.

Experience & Requirements

• Knowledge of GHS, occupational health and safety, asbestos awareness guidelines, and fall protection equipment procedures.
• Knowledge and experience working with carpentry, masonry, and painting tools and equipment.
• Forklift and Aerial Work Platform Certification and operational experience.

Physical Requirements

• Physically fit to have the ability to lift up to 60lbs (equipment) and push/pull a maximum of 444lbs.
• Comfortable working at heights.
• Comfortable work in a fast-paced, event-driven environment with shifting priorities.
• To be able to discern colors

Schedule

• Be flexible to work a rotational shift including nights, weekends, and holidays as required.

Core Competencies

• Client Focused – Ability to initiate and respond to communications at a service level with client and guests. Asks probing questions to clarify customer expectations and needs to understand, respond, and activate appropriate actions.
  Explores options to meet customer needs and seeks assistance from supervisor when needed.
  Works towards resolving customer issues quickly and effectively.
• Collaboration – Takes initiative to actively participate in team interactions.
  Without waiting to be asked, constructively expresses own point of view or concerns, even when it may be unpopular.
  Ensures that the limited time available for collaboration adds significant customer value and business results.
• Communications for Results – Converses with, and writes to, peers in ways that support transactional and administrative activities.
  Seeks and shares information and opinions.
  Explains the immediate context of the situation, asks questions with follow-ups, and solicits advice prior to taking action.
• Initiative – Volunteers to undertake tasks that stretch his or her capability.
  Identifies who can provide support and obtain their input.
  Identifies problems and acts to prevent and solve them.
• Thoroughness – Applies attention to detail to routine tasks defined in formal, written procedures and oral instructions.
  Seeks guidance on the quality and the degree of completion required for completing new tasks.
  Reprioritizes as new deadlines are set.
  Responds constructively to customer feedback on task output.
• Problem Solving – Investigates defined issues with uncertain cause.
  Solicits input in gathering data that helps identify and differentiate the symptoms and root causes of defined problems.
  Suggests alternative approaches that meet the needs of the organization, the situation, and those involved.
  Resolves problems and escalates issues with suggestions for further investigation and options for consideration as required.
• Accountability – Takes responsibility for assigned tasks, follows procedures, and addresses issues promptly.

Core Company Success Traits

The Calgary TELUS Convention Centre:

• Is Calgary’s meeting place, bringing the community together in a central hub to connect, learn, innovate, celebrate, support, and grow.
  

• Takes pride in our city and in delivering Calgary’s message of hospitality, prosperity, and enlightened growth to countless visitors.
  

• Is honoured to promote Calgary to the world and to host hundreds of events each year.

• Is responsible for promoting Calgary by working with partners to build Calgary’s reputation as the destination of choice.
  

• Is committed to providing a productive, comfortable, sustainable environment to our guests and employees.
  

The Convention Centre offers a comprehensive salary and benefits program that includes life and dependent life insurance, short and long-term disability, health, and dental benefits, travel medical emergency insurance, flexible spending account, employee assistance program, pension plan, flex and bonus hours, wellness programs, educational opportunities, and access to a fitness center.

Individuals interested in applying for this position can apply by submitting a resume and cover letter online at https://calgary-convention.com/careers/. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Visit our website at https://calgary-convention.com/.