Instructional Designer

Is this role right for you?

In this role, you will:

• Develop a deep understanding of learner roles and needs to ensure learning solutions are relevant and effective.
• Champion a customer-focused culture to strengthen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Design and advise on the overall framework, strategy, and structure of learning programs, ensuring alignment with learning needs and service level agreements.
• Collaborate with Business HR and stakeholders to establish learning objectives, program goals, and success measures.
• Create learning experience artifacts such as experience maps, wireframes, mock-ups, prototypes, storyboards, and scripts for stakeholder review, feedback, and executive approval.
• Develop content using learning design frameworks and authoring tools, including Articulate Rise, Articulate Storyline, Vyond, and Adobe Creative Cloud.
• Support learning needs assessments and ensure recommended learning solutions align with business goals and objectives.
• Provide ongoing project support to the Senior Manager, including reporting on project status, milestones, and potential risks.
• Monitor industry trends and learning best practices to continuously enhance the learner experience.
• Understand and apply the Bank's risk appetite and risk culture when making day-to-day decisions and carrying out responsibilities.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Previous banking experience (strong asset).
• Hands-on experience with Articulate Rise, Articulate Storyline, Vyond, and Adobe Creative Cloud.
• Strong knowledge of adult learning principles and instructional design methodologies.
• A post-secondary degree or diploma in Business, Human Resources, Learning, Education, or a related field.
• Knowledge of Bank policies, procedures, and operating practices.
• Strong project management skills with the ability to manage multiple priorities and meet tight deadlines.
• Excellent verbal and written communication skills.
• Strong problem-solving and critical-thinking abilities.
• Exceptional active listening and stakeholder management skills.