Operations Specialist -NOTL

Job Description

**Candidate must be bilingual**

What is the opportunity?

The role is to provide value added administration/operational support to MIRPs / MMS / Builder Managers/AMS Nationally in the day-to-day management of the Career Sales Force Team, proactively creating capacity by adapting effective workflow systems & processes in a self-managed environment.

What will you do?

• Proactive in keeping current with RBC policies and procedures and practices good operational risk mitigation routines during the daily execution of duties
• Supports National Managers on all On-boarding, LOA’s and Terminations of MS / FPIRP/AMS (including in-take forms/on-boarding checklists)
• Completes and submits CB Access requests & delegated Workday Tasks/Activities for LOAs/Terminations/New Hires
• Assist and coordinate all letters- appointment/departure notification for Managers
• Adheres to privacy requirements, privacy principles and practices to protect client and employee privacy
• Keeps up to date on all compliance related requirements.
• Provides support to Managers (MIRP / MMS) to enhance operational soundness
• Processes payroll one pay adjustments
• Submits SECAF exception to grid approvals through CB Access for review by centralized Field Operations Support team
• Completes and submits CB Access requests & delegated Workday Tasks
• Co-ordinates the recovery of equipment from terminating and LTD employees with the NOTL team
• Review My HR and CSF Operations Connect Site on a regular basis for updates

What do you need to succeed?

Must-have:

• Strong organizational skills.
• Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.
• Strong written and oral skills ,ability to multitask.
• Aptitude for working under tight deadlines, high volumes and quick decision making .
• High level of initiative and motivation .
• Technology self-sufficient

Nice to have:

• Working knowledge of Career Sales Force

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work

Job Skills

Communication, Data Entry, Detail-Oriented, Email Services, Office Administration, Presentation Software, Spreadsheet Software, Teamwork, Time Management, Word Processing Software

Additional Job Details

Address:

1 PLACE VILLE MARIE:MONTRÉAL

City:

Montréal

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-08-07

Application Deadline:

2026-09-15

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.