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Desktop/Field Support Technician
Desktop/Field Support TechnicianCynet Systems • Calgary, AB
Desktop/Field Support Technician

Desktop/Field Support Technician

Cynet Systems • Calgary, AB
Il y a plus de 30 jours
Type de contrat
  • Temps plein
Description de poste

Job Description:

Desired Skills And Experience:
  • Image and install software on Windows and Apple laptops/desktops, including IMAC (installations, moves, additions, and changes) and Remote support.
  • Troubleshoot post-deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices.
  • Printer break-fix and installation.
  • Disposal, redeployment, and Asset reclaim.
  • Shipping coordination.
  • Data Backup and Data Recovery coordination.
  • Hardware Refresh.
  • Warranty and Out-of-warranty repair and replacement.
  • Depot Services.
  • Walk Up Support.
  • Spare parts management.
  • Executive (VIP) Support.
  • Audio and Video Support, including Health Checks.
  • Inventory and Asset Management – Depot Operations.
  • Coordinate with external vendors for dispatch support.
  • Identify and resolve hardware and software application conflicts.
  • Open and close service requests, as well as manage the classification, assignment, tracking and completion of requests or incidents.
  • Responsible for asset tagging and entering all incoming equipment into our asset management system.
  • Collaborate with cross-functional teams to properly onboard incoming new hires.
  • Ensure that hardware is properly assigned and updated in our management system.
  • Provide weekly reports on physical inventory counts, as well as record weekly outflows of hardware equipment.
  • Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware.
  • Ensure that resolutions are consistent with company standards and policies.
Requirements/Qualifications:
  • Prefer 3-5 years IT experience, including technical training.
  • Knowledge of Windows and Macintosh platforms (including portables) and Microsoft Office suite of applications.
  • Experience with imaging Windows 10 OS.
  • Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet)
  • Networked printer experience (queue creation, server maintenance, etc.).
  • Experience in using PC-based word processing, presentation, and e-mail software preferred.
  • Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred.
  • Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations.
  • Outstanding customer service and interpersonal skills.
  • Excellent organizational skills and ability to prioritize tasks among many competing requests.
  • Experience working in or supporting a call center or help desk environment.
  • MCP and or A+ Certifications.
  • Aptitude for learning.
  • Excellent oral and written communication skills.
  • Ability to work in teams and in a team environment.
  • Able to lift up to 50 pounds.

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Desktop/Field Support Technician • Calgary, AB

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